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Health Services Management - Essay Example

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Health Services Management By Name Institution Course Course Instructor Date Table of Contents Health Services Management 1 By Name 1 Institution 1 Course 1 Course Instructor 1 Date 1 Table of Contents 2 Six Sigma 4 LEAN thinking 6 Continuous Quality Improvement (CQI) 8 Quality Assurance (QA) 11 Conclusion 13 References 14 Introduction Management practices are techniques and methods, which an organization considers most effective and practical, and uses them to achieve its objectives and organizational goals, while making maximum utilization of organization resources…
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Health Services Management
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Download file to see previous pages Health care organizations are different in nature, as compared to other organizations, thus expected to have distinct management practices (Harris, 2006: Walshe & Rundall, n.d). However, healthcare organizations have imported most of their management practices from the corporate world. A survey conducted in the USA by Choufournier & St. Andre (1993) on 1,083 hospitals showed that 44% of the hospitals adopted different quality management methods from the corporate world, including continuous quality improvement, among others. Chassin & Galvin (1998) propose that health care organizations should develop their own management for increased effectiveness. This paper therefore, explores the argument that health care organizations are different therefore, should not import management practices from the corporate world. Reference is given to aspects of Six Sigma, LEAN thinking, continuous quality improvement, and quality assurance, which health care organizations have borrowed from the corporate world. ...
However, with increased competition in health care industry, these factors have gained great importance today, thus hospitals have realized the need to control their operational costs and offer quality patient care (Asubonteng, McCleary, & Munchus, 1996). Since competition has increased in health care industry, many health care organizations attempt to provide quality care to their patients at the lowest costs. However, it remains challenging for the administrators of health care organizations to consistently offer low costs to patients without compromising the quality of care (Bandyopadhyay, 2005). The Motorola Corporation incepted the six sigma quality improvement model in the 1980s, with the goal of measuring and improving the quality of products and services. The process is data driven, thus measurable. In this approach, in order to determine the baseline performance of a process, there must be data collection, which will be the basis of determining change in performance. This approach bases on statistics and facts, rather than history and the past. The Black and Green Belts, who are trained in quality problem solving, are responsible for application of six sigma model. The method applies the process of DMAIC (Define, Measure, Analyze, Improve, and Control). This together with DFSS (Design for Six Sigma) is applied to projects that are concerned with the development of new products or process, and the processes aimed at ensuring customer satisfaction, on budget and on time. Six Sigma has the capability of reducing errors, increasing financial gains, and increasing customer satisfaction. Since its inception, the Motorola Company realized great benefits, and this made other companies such as Xerox and General Electric to adopt the Six Sigma process ...Download file to see next pages Read More
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