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Service Design and Transformation - Essay Example

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Essentially, all businesses are based on the concept of providing quality services for a specified amount and/or the satisfaction after the same. Service providers, therefore, strive to ensure that they maintain an amicable flow of services as well as improve on their quality…
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Service Design and Transformation
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Download file to see previous pages Most organizations are faced with the financial crisis when the economic crunch hits and their businesses can barely survive. Such are the times that demand policies to cope with the ever-increasing cost of production of goods and services. It is, therefore, critical to invest in innovative measures, which ensure profitability of the organization during hard economic times. In relation to this, most organizations have adopted the lean concepts and incorporated them into their policies to remain in business and participate in the provision of goods and services. The lean philosophy is described as a non-terminating quest for perfection, which seeks to eliminate waste and its root causes (Sperl 208, p.23). Essentially, lean is a set of concepts and principles, which are used to ensure that customers enjoy the best value of the desired product while consuming little resources and maximum skills and knowledge of the workers (Case, et al 2010, p.4). This places the customer as the most important in the entire process of production and more so, in healthcare. In his manner, the desires and wellbeing of the customer are given veto priority, and his satisfaction takes centre stage. This is critical to organizations who must keep their cost of production at a minimal to maximize their profitability. ...
By the use of the lean culture, most production companies have realized unrelenting loyalty from its customers. There are five core principles of lean, which include specifying the value of a product from the customer’s point of view; identifying all steps that add value to the product while eliminating waste; make value flow at pull of the customer; involve and empower the employees, and continuously improve in the pursuit of perfection (Longo 2012, p.32). Learning to differentiate by value adding activities from non-value adding ones proves to be a crucial step towards the implementation of the lean concept. This step plays a critical role in enhancing efficiency by eliminating wastage of time and resources. Consequently, this enhances the flow of information ensuring appropriate channels and protocols are followed. Waste in relation to lean system of management describes the mishaps and hoops involved in the production. Among them include overproduction, overstocking, excessive motion, defects, and prolonged waiting time. These activities translate to reduced rates of production when in significant proportions and thus losses. Despite the enormous strides towards efficacy, lean concepts are often met with challenges during the implementation process. Traditionally, most service providers are of the notion that the utilization of machine or employee is merely enough without necessarily considering the consumer (Kovacheva 2010, p.41). It is for such school of thought that lean thinking is critical to avert overproduction and waste. As such, errors are identified in the production process; the cause of waste should be eliminated since repetitive amount too cumulative inefficiency within an organization. The uprooting ...Download file to see next pages Read More
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