We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Service concept Service concept profiling The SERVQUAL model - Essay Example

Comments (0) Cite this document
Summary
CRITIQUE OF SERVICE CONCEPT, SERVICE CONCEPT PROFILING AND THE SERVQUAL MODEL IN BUSINESS Submitted to: A new business enterprise either implicitly or explicitly employs specific business theory, concept, technique or management ideas that explains the architecture or the design of delivery, value creation or identifies the employed mechanisms…
Download full paperFile format: .doc, available for editing
Polish This Essay98.6% of users find it useful
Service concept Service concept profiling The SERVQUAL model
Read TextPreview

Extract of sample
"Service concept Service concept profiling The SERVQUAL model"

Download file to see previous pages Global economic developments have transformed traditional relationship between the customer’s clients and suppliers. Emergence of new technologies and communication as well as the establishment of open trading global regimes has resulted in wide customer choice, and creation of alternative supply that is more transparent. Business Enterprises should tailor their products to suit the needs of the customers due to the fact that technology has evolved leading to low cost dissemination of information and customer solutions (Lee, Lee and Yoo, 2000, p.218). These transformations have forced business enterprises to carry out evaluation of the value they present to their clients. The new business environment has also emphasized the need to capture the value for provision of services and new products and in the process ensuring that the need of the customers are adequately met. A well developed business model will ensure the growth of the business enterprise and the absence of a business model will result in the failure of the business, and failed innovation. This aspect is clearly evident in the internet market due to the fact that revenue creation is more perplexing due to customer expectations of free services (Lee, Lee and Yoo, 2000, p.228). Service concept is fundamental in business management. Service concept provides an opportunity for both the client and the supplier to identify their expectation as well as what not to expect from a product or a service. Services that are clearly defined provides the customer with a clear understanding of what the service offers with inclusion of what each service does not offer , for example, service limitations, eligibility, how to make a request for a service, cost and how to get assistance. An elaborate service defines internal procedures that are relevant in the provision and support of the service. So as to conceptualize a service, five key questions must be answered. These include questions on service description (the type of service and where it can be found), questions that deals with self service and help (how to use the service being provided or how to get assistance), questions that touch on pricing and service cost (what is the price of the service), and finally questions that deals with service support and service delivery. The concept of service ensures that there is an overall accountability in the process of ensuring delivery of services is in accordance to the management life cycle and agreed enterprise requirements. Service profiling concept in business provides data and articulates logic and other proves that illustrates how a business delivers and creates value for its clients. It also describes revenue, profit and costs architecture that is associated with the enterprise that delivers the stated value. Factors related to a good service concept design are interrelated and is fundamental to business strategists questions (how does business enterprise create a sustainable competitive merit and realize supernormal profits). In summary, service profiling concept in business entails creation and delivery of value and the process of converting value payments into profits. So as to realize innovational profits, business entrepreneurs need to ensure excellence in ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Service concept Service concept profiling The SERVQUAL model Essay”, n.d.)
Service concept Service concept profiling The SERVQUAL model Essay. Retrieved from https://studentshare.org/management/1464620-service-concept-service-concept-profiling-the-servqual-model
(Service Concept Service Concept Profiling The SERVQUAL Model Essay)
Service Concept Service Concept Profiling The SERVQUAL Model Essay. https://studentshare.org/management/1464620-service-concept-service-concept-profiling-the-servqual-model.
“Service Concept Service Concept Profiling The SERVQUAL Model Essay”, n.d. https://studentshare.org/management/1464620-service-concept-service-concept-profiling-the-servqual-model.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Operationalizing New Service Concept in Pre-Existing Fast Food Chain of Restaurants
The paper explains the significance of service concept at the design level, planning and integration level of the strategic planning of the company. In the end it suggests about service recovery, to improve the overall image of low cost restaurants. TABLE OF CONTENTS 1.
8 Pages(2000 words)Essay
Huffman Trucking Company Inc. Telephony Service Profiling
The central office route calls to and from your phone known as the trunk, for all incoming and external calls.1 However Huffman Trucking subscribed only for the normal phone features in absence of a call waiting, voice mail, and incoming call detection. An internal call on PBX usually called as local number consists of 3 to 4 numbers.
14 Pages(3500 words)Essay
My concept of leadership and how community service eperiences have impacted my life
A leader is someone who has a personal vision and in order to achieve it s/he needs the help of others. The leader should communicate his/her vision in such a way that the followers will share it
2 Pages(500 words)Essay
Report profiling a service organisation
The writer also mentions how the company has been able to not only establish a loyal consumer following but a loyal employee
16 Pages(4000 words)Essay
Service Delivery Model
rements of the clients, knowledge base content, quick response to the demands made by the clients by focusing on their quality, quantity and characteristics, nature, scope and magnitude of the services, adequate arrangement, arraying and allocation of the available resources,
2 Pages(500 words)Essay
Flower of Service Model
According to Lovelock (2010, p.78), the following cluster of eight services comprises the many types of supplementary services: These services form the petals of a flower, thus, taking the name of flower of service (see Figure 1). The figure
2 Pages(500 words)Essay
Planning and Analyzing the Service Concept
Whereas, this paper depicts that the customer is the point of contact and evidence of the service from the customer’s point of view in terms of planning and analyzing the two looking at this industry. All business requires services based on value creation of a
2 Pages(500 words)Essay
Analysis and Evaluation of the service concept of Nando's restaurant
The restaurant was renamed Nando’s after one of the owners’ name, Fernando, as well as the name of his son. In 1992, Robby
6 Pages(1500 words)Essay
Assess the concept of emotional intelligence and its role in human service organisations
Physiologists, for instance, associate emotions with the alterations in the hormonal and neurological processes of human beings, which are brought about by the different physiological states of
12 Pages(3000 words)Essay
Service
In some cases, this may act as a requirement for one to graduate in the college. The system has its success as well as a failure. In the United States, the number of schools requiring students to take part in this form of service has been on the
5 Pages(1250 words)Essay
Let us find you another Essay on topic Service concept Service concept profiling The SERVQUAL model for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us