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This chapter mainly focuses on presenting an in-depth discussion of the findings of the pilot study conducted. It also seeks to refine the discussion through the use of some relevant evidence obtained from the knowledge gained from the current e-government literature available. The total number of employees has a bearing on the organization’s chances of adopting electronic services. This implies that the higher the total number of employees in an organization, the higher the chances of adopting and presenting a higher level of satisfaction and dedication towards electronic services than those with a low total number of employees who might find it difficult to implement electronic services.
Most companies often commit resources to train between 2 and 10 employees in electronic services. Against this background, it can be noted that only a few employees are trained to conduct electronic services and this might be problematic in the event that those trained employees leave the job which may be difficult for the companies to find replacements. This may contribute to the reason why companies do not fully conduct electronic services.The majority of the companies have been using computers before the advent of the Umrah services and a minority of companies constituting about 7 % has started working with computers before the new electronic systems (10-15 yrs).
The number of computers owned is closely related to the structure of adoption of new technology in companies. This means that the companies which have large numbers of computers are more dedicated to technologies both inside and outside their work tasks. They also seem to be dedicated to the adoption of new technologies. On the other hand, those who have small numbers of computers are only using them to access the service providers to accomplish their task requirements and neither fully dedicating themselves to technologies nor involving their end-users, “clients” online.
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