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8,9 - Essay Example

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A businessperson should tactfully demonstrate politeness and sincerity, and avoid embarrassing the clients during communication or unfavorable requests. The ability to…
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Response Prompt 8 It is important to sound gracious in any business communication or a request that appears upsetting togrant. A businessperson should tactfully demonstrate politeness and sincerity, and avoid embarrassing the clients during communication or unfavorable requests. The ability to embrace courtesy and respect tends to increase the chances of retaining current clients as well as attracting other new customers. Customers feel appreciated and respected if businesspersons practices courtesy (Ober 100). In this respect, clients will be willing to spend their money and time acquiring items from businesses that appreciate their worthy. Fundamentally, client satisfaction depends on feeling about a particular customer service extended to them by the businesses. Therefore, businesses have an obligation to add value by providing excellent customer service. In essence, it is significant to practice friendliness, courtesy, attentiveness, care, and responsiveness when dealing with clients even in situations where their requests seem unfavorable. The aforementioned factors are critical to the success of the business enterprise.
Prompt 9
My experience with a shipping company was embarrassing. I had waited for my products to be delivered in time, but the company did not explain to me comprehensively about the delay. The company sent an email to me in a language that appeared impolite. It was a total disregard and disrespect to me. Instead of communicating effectively the expected date of delivering my product, the company never presented any clear information to when I should receive my product. The company strategy of giving incomplete information was disrespect to me as a loyal customer. It would have been appropriate for the company to plan the message well, and present information that contains the reason for the delay of my product. In addition, the message ought to reflect a language that underpins hope, positivity, and credibility as the company seeks to maintain me as their customer.
Work Cited
Ober, Scot. Contemporary Business Communication. New York: Cengage Learning, 2007. Print. Read More
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