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I was disappointed and frustrated by a recent experience at Hoggy’s Restaurant.
I had very high expectations. Numerous visits to the restaurant with family and friends led me to anticipate that the food would be served at the right temperature, that it would be tasty and delicious, the service would be prompt and attentive, and the restaurant would be clean and organized. I had never had a negative experience with this restaurant chain, or with this particular location. My most recent visit changed their winning streak, however. The experience was poor, and I am unlikely to return to this location.
A friend and I visited the restaurant over lunch. We were not in a rush, and were looking forward to a pleasant meal in great company. Upon entering the restaurant, we noted that it took several minutes before someone greeted us and led us to a table. On past visits, the hostess greeted us within a minute, so this was a surprise. In fact, it took so long that we joked that they had closed the restaurant and had forgotten to lock the door.
After the hostess led us to a table and provided us with a menu, we waited another five minutes before the waitress visited our table and took our beverage order. This was frustrating, because we had picked a time to visit after the standard lunch rush time, and the restaurant was not busy.
We received our drinks, gave the waitress our order, and visited with each other until the waitress returned with our food. She placed the plates in front of us and indicated that she would get drink refills for us. My friend started eating, but as soon as I picked up my sandwich, I noticed a long, black hair lying across the top of it.
When the waitress returned several minutes later, I showed her the hair. I had not touched my meal. Since my friend and I both have short hair, there was no way it could have belonged to either of us. The waitress apologized and said that she would have the
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