Training and Productivity in the Hotel - Essay Example

HOTEL DEVELOPMENT al Affiliation) Key words: Catering, hotel development Introduction Evidently, the hotel and catering industry has been a mushrooming and lucrative business venture. It is worth noting that the success of this particular business enterprise can be attributed to a number of factors (Boardman, 1991). However, it also important to note that for any successful business enterprise there exist some challenges posed. On the contrary, in order to get a glimpse of the challenges and the success strategy of the hotel development it is mandatory that we study the hotel organization of one particular hotel (Kainthola, 2009). Furthermore, in order to get the information pertaining to the hotel, it is essential to interview the working staff, starting from the lowest ranked to the highest in the management rankings (Boardman, 1991). Apparently, through this we will be able to get an insight in to the relationship between the management and the working staff and the roles in the success of the hotel. On the other hand, in this paper we delve to give an insight the hotel located in the United Kingdom namely, Brookland hotel. Essentially, we are required to interview the staff starting from the highest in rank to the lowest, the guests attending the hotel. Notably, from this data obtained above we are required to establish the relationship between the results obtained to the development of the hotel as an enterprise. First and foremost, it is important to note that we are conducting a research on the factors that are involved in the development of the hotel Brookland and use the results to relate them to the development of the industry as a whole. On that point, we are required to take a field trip to the hotel in a bid to carry out the research. On the contrary, in a bid to collect the information from the various people, involved, it is essential to draft the appropriate questions to the person and their position in the development of the hotel. On that note, the questions are: For staff (subordinate) 1. How much do you earn? Evidently, this question is aimed at determining whether the wages are substantial as compared to other hotels. On that note, this is also aimed at establishing whether the workers are satisfied and happy with their pay (Bhatt, 2006). 2. At what time should you report and leave work? Essentially, this is mandated to establish the nature of the working conditions of the workers (Bhatt, 2006). Notably, a happy and satisfied workforce postulates the growth of the industry. 3. Is there overtime and are you paid for the services provided at that particular time? Here the research activity aims at determining whether the hotel is overworking their workers (Kainthola, 2009). On the same note, it is important to note that the overworking and the underpaying of the worker can have very serious legal repercussions. 4. In simple terms, how can you describe the management of the hotel? Apparently, here the research activity aims at the determining the nature of the relationship between the workers and the management of the hotel (Joseph, 2000). In addition to that, it is evident that the development of the hotel industry is dependent on the nature of the relationship between the management and the sub ordinate staff. On that note, a good relationship works in favor of the development of the hotel (Joseph, 2000). On the other hand, a bad relationship of the two members of staff serves to doom the hotel’s activities and thus the industry as a whole in the long run. 5. In your opinion how would you better the hotel? Evidently, this is meant to ensure that the opinion of the members of staff is important in the management of the Hotel (Kainthola, 2009). It is worth noting that through the participation of the workers in the management of the hotel, the hotel is able to get diverse ideas pertaining to the running of the company thus is able to incorporate them in the improvement of the terms of service of the hotel. For the visitors 1. What is your experience with the workers of the hotel? On that point, this question in the interview of the visitors is aimed to evaluate the hotel’s operational manual and how it relates to the service and customer who is the visitor (Kainthola, 2009). It is evident that this mandated to give a feed back regarding the hotel from a non biased point of view since the workers may at time be biased in terms of the judgment of the company. 2. How can you rate the performance of the hotel in terms of the service delivery? Essentially, in terms of the research activity this is aimed to give a clear and decisive outlook of the performance of the hotel in terms of the service delivery (Bardi, 2003). On that note, the results gathered from this particular interview are meant to be used to view the service delivery basing the argument on the visitor’s point of view as opposed to the workers or the hotel views which may be biased. 3. How can the service delivery be improved in a bid to improve the terms of service delivery? Notably, this is aimed at obtaining the faults in the operation of the hotel and consequently drawing the appropriate solutions to the problem (Bardi, 2003). On the same note, this area of the research activity is aimed at acquiring diverse opinions regarding the improvement of the industry and subsequently, the whole industry for the customer’s perspective (Gale, 1984). 4. Can you consider this hotel for the next holiday that you have? Apparently, this information is the most crucial as given by the visitor (Kainthola, 2009). On that note, this enables us establish whether the services of the hotel were enjoyed. It is important to note that, through the getting of the feedback from the customers on this particular question the hotel can be able to improve on their short-comings thus improve the business. The managerial staff 1. What are some of the strategies that you have put in place to boost the hotel’s service delivery? The purpose for this question in the research paper is to establish the participation of the managerial staff in the development of the hotel (Kainthola, 2009). Apparently, through the study, we are supposed to determine the efficiency of the managerial staff and consequently, there role in the development of the hotel (Mathews, 2008). 2. In your opinion is the company functioning in it full capacity in terms of the strategy put in place? Evidently, this aimed at getting the perspective of the managerial staff in relation to the development of the hotel (Kainthola, 2009). On the same point, the result also serves to highlight to establish whether the hotel is in its full potential with respect to the expected performance (Joseph, 2000). Notably, the interview also serves to establish the major contributions of the staff in their tenure in office. 3. What are some of the challenges faced by the company in its day to day running? It is important to note that since the managerial staff is mandated with the task of managing the hotel, they should be therefore be in a position to elaborate on the challenges facing the hotel in its development (Gale, 1984). 4. Where do you view this hotel in the next five years? Apparently, this is mandated to establish whether they have the plans for the expansion of the hotel in future. Notably, it is worth noting that a good business enterprise must also incorporate plans of the company in the near future and should be able to compute the growth rate, in other words an estimate (Boardman, 1991). On the same point, thee existence of a plan indicates that the hotel is destined to prosper and the vice versa postulates doom of the hotel (Hailey, 1965). 5. What are some of the strategies that have been put in place in order to oversee the implementation of the plans? Essentially, the managerial staff should clearly be in a position to elaborate on an appropriate mechanism in place for the oversight of the strategies put in place (Bhatt, 2006). On the same point, this shows that the managerial staff is dedicated to the development of the hotel and consequently the hotel and catering industry as a whole (Boardman, 1991). In fact, the lack of the appropriate mechanism to oversee the implementation process spells doom to the growth and the expansion of the hotel. 6. Can you categorize your hotel to be one of the best in the region? The purpose of this particular research question is establishing the confidence level of the leadership in the enterprise that they run (Bardi, 2003). In addition to that, the management should either provide a yes or no response supporting the claim appropriately (Boardman, 1991). Moreover, if the answer is yes elaborate on the services provided n comparison to the other hotel and on their other hand if no, give reasons as to why this is the happening and also respond to outline some of the measure that have been put in place to rectify this particular scenario (Gale, 1984). In simple terms, it is evident that the hotel and catering industry is a lucrative and profitable venture if the appropriate mechanisms and policies are put in place. On the same note, it is evident from the above data, that the success of the hotel is dependent on three major categories of people and they are the customers, sub ordinate staff and the managerial staff (Gale, 1984). Notably, they all need o coexist together in a bid to boost and expand the industry further (Bhatt, 2006). On the same point, it is important to note that the major stake holders are the customers since t is because of them that the business was even started in the first place (Boardman, 1991). Therefore, the interest of the customer is paramount in the drafting and the adoption of the strategies developed. In summation, it is critical to study this results obtained from this research keenly in order to boost the hotel business (Bardi, 2003). In conclusion, the hotel business is one o f the most rapidly growing sector of the business world. Notably, the research is aimed at establishing the challenges faced by this particular business venture and subsequently, working towards the averting of such. To this end, it is mandatory to understand he hotel business with reference to the study carried out on the Brookland hotel in order to boost the catering business as a whole. Reference  Bardi, J. A. (2003). Hotel front office management (3rd ed.). New York: J. Wiley.  Bhatt, H. (2006). 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