Tourism is a sector that involves movement by people to places that are considered to have aesthetic, mystical, religious and historical value among other reasons. Holidaymakers are ready to spend money depending on the value they attach to the experience as well as the services…
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ty industry has enhanced the overall productivity of the industry as more innovative and competent workers are being engaged in tour companies and hotels. This paper discusses current issues regarding human resources in the hotel sector.
Human resource development in the tourism sector is the foundation for successful business. Hotels offer a package of services in contrast to many other businesses that offer a single product. A customer may require accommodation and catering services, transport as well as links to experienced tour guides. Each of the departments must be equipped with competent employees that contribute to the overall quality of customer experience. Failure in the provisions of any of the departments may negatively affect the entire package offered by the hotel and hence the recent efforts by hotels to engage in strategic human resource management practices. According to (Busquets, 2010), tourism is expected to employ more than 290 million people by 2020 and is currently contributing 30% of global export services.
The hotel sector needs to enhance human resource development to cope with the rising demand for quality services. Competition is constantly increasing as more business people continue investing in the sector thereby offering customers a wide range of choices. Hotel managers have to ensure that they attract as many customers as possible through offering quality services and maintaining innovativeness to preserve market leadership. However, Clark and Chen (2007) observe that competitiveness in the sector significantly depends on the ability to satisfy customers, which in turn is associated with staff competence, especially at the customer contact zone. The managers need to maintain a supportive role to ensure that front line employees maintain the expected standards to attract and retain customers. Employee satisfaction is critical to the accomplishment of the goals of the hotel sector. Human resource managers may be wrong to expect
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According to the paper understanding the significance and positive implications of reward management, Taj Group of Hotels also embarked upon an organization wide reward system to acknowledge and appreciate the hard efforts of its human assets. Taj Group of Hotels functions under the aegis of Tata Group and has its operations both domestic and outside India.
Globally it’s rated as a 5 star hotel making it one if the best international hotels. This is partly because of its modern facilities, which include finest health, and fitness facilities with the encouragement of friendly staff and extensive membership benefits.
Work Placement in Hailong Hotel (Essay) Hailong Hotel is situated in China’s Liaoning Province Fuxin City. The General Manager of the hotel is Lishuang Yao. The hotel consists of 7 floors. The first floor of the hotel comprises reception as well as office rooms.
Recruitment and Retention of the workforce 9 b. Well being and Happiness at work 10 Analysis and critical evaluation of issues and practices 12 Research Method 12 Method of Data Collection 13 Research Analysis 13 Recommendations 16 Conclusion 17 Reference 19 Appendix 20 Questionnaire 20 Questionnaire 20 a.
It is this that makes human resource such a crucial step in day-to-day, as well as future business planning and practices. Often times in order to broaden a companies image, it becomes evident that with this change may come the need to add more workers.
Secondly, a systematic fashion must be integrated with the following steps to be followed.
The HR manager must write a compelling job descriptions that meets set out skills and qualifications as described by the line manager in the department with
The paper tells that successful hotels with good customer care services and reasonable profitability are basically dependent on how well the human resource department manages its labor force. The hotel industry, being a labor-intensive industry, incurs huge labor costs that significantly affect profitability of the organization.
The author states that International Human Resources Management deals with the implication of the general practices of human resources management pertaining to recruiting, staffing, training and development, compensation and other appraisal and evaluation methods carried out in the international context.
The human resource department in every organization is under a responsibility to recruit select and manage the workforce to achieve the goals of the organization. As such the success of Snow Mountain Resort in its delivery of services to its customers depends on the manner in which the human resource is managed and coordinated.
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