Problem-Solving Skills Development - Essay Example

Conflict resolution has become an important topic in a wide range of literature. Lipsky, Seeber and Fincher (2003) point out that workplace conflict is inevitable due to the unique nature of human beings. Jordan and Troth (2004) state that effective team formation is one of the strategies that are important in solving problems arising within the work. Emotional intelligence is essential in constructing teams that pursue the same goals within an organization. Friedman et al. (2000) support this idea and suggest that conflict results from work stress in malfunctioning groups within an organization. In this organization, conflicts resulted in work stress, which led to more conflict among the employees.  Maravelas (2005) agrees that resolving work conflicts will result in increased productivity within the workplace. Organizations that successfully resolve conflicts as soon as they arise are more likely to perform optimally.

From a critical perspective, conflict resolution is an engaging task that demands a lot of attention from managers. Since harmony is fundamental in increasing productivity, the organization must prioritize it to prevent losses within their organization. Besides the efforts of the managers, the workers must be willing to co-work with the same objective as the management. Harmony between the management and the workers is crucial for resolving stress within the workplace. The following skills are crucial in resolving conflicts within the organization:
- Emotional intelligence,
- Teamwork skills,
- Social skills,
- Communication skills,
- Creativity.

Mastering conflict resolution skills is an important perspective for me an intern who intends to become an effective manager during my career. While I have developed my creativity, communication and teamwork skills during my academic life, there is evidence that I still have to work on developing other skills to become an effective conflict resolver. Emotional intelligence is one area that I still need to develop during my internship program. Emotional intelligence refers to the ability to understand the emotions of people and the way it influences their behaviour. Secondly, I need to focus more on my social skills to become an effective problem solver. Social skills will help to interact more closely with the employees and to understand their problems. Consequently, I can easily solve problems that arise between them.