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After production, it is the sales individual, who tries to sell the product by resolving varied types of queries of the target customers. Moreover, at time of extreme emergency, it is the sales managers, who try to resolve the query of the customer and pushes the product towards him or her rather than competitors. But it seems extremely difficult for the managers of a sales department to adapt a culture of coaching rather than supervision or commanding over the executives. This is because; the mindset of the managers is to analyze the problem and present the most requisite solution to it as per his or her expertise or talents.
However, as per the multinational organization, Microsoft, the need of implementing tailored coaching programs so as to improve the inner skills and knowledge of the managers related to the sales department seems to be extremely difficult as, it’s a time consuming process and entirely based on previous cases and scenarios. But, the managers had to face varied types of challenging situations and need to present instant decisions so as to tackle it effectively. So, change of managerial behavior might create a difficult situation that may impede an individual to take instant decisions.
Thus, it is extremely challenging for the organization of Microsoft to change the behaviors of the managers in the entire globe. Implementation of a coaching training program is extremely essential for an organization in order to amplify the portfolio and profitability in the market among others. Due to such causes, maximum extent of the organizations of today’s age desire to implement training programs. However, sometimes, it may face varied types of obstacles such as interpersonal conflicts among the team members, unfriendly atmosphere within the team members etc.
Similarly, the organization of Microsoft also may have faced the obstacle of interpersonal conflicts among the members of the
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