A Closer Look at Malcolm BaldrigeNational Quality Award Winners - Case Study Example

II. Its mission is to enable its customers to improve their mode of operations by incorporating information and communication solutions offered. In order to achieve its mission, the company’s products and services are distributed through integrated mechanisms and structures which include the presence of extensive dealers, integrator and service networks among others. c) Budget preparation should incorporate future changes in cyclical peaks. The relevant people preparing the budget should have relevant information about changes that are likely to occur.

This will enable them to make appropriate decisions for all phases of development. b) The Excellence Scorecards bounds the staff and other stakeholders to be very responsible hence everyone will be committed to achieving missions and goals of the company. They develop personnel commitments that reduce employee turnover. Managers and individuals will focus on the ways of improved service delivery so as to satisfy the customers (Cazzell, 2009). c) These forecasting techniques enable top-level leaders to establish priorities in conjunction with efforts to implement and deliver solutions to customers on time and whenever they require.

It also helps create customer intimacy since the design and development processes of products and services will be done while aligning customer's demands and expectations. d) The scorecard process enables the company management to set key strategic initiatives that are linked to business processes focused on results. The end results of all business processes should create value for both employees and key stakeholders of the company. f) Motorola Online extranets which the company adopted is used to adjust shipments and products that are available so as to meet the needs of potential customers.

In general, the forecasting techniques are used to improve customer service, which is the first priority of the company.