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Business Writing - Assignment Example

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Business Writing Steps of writing process The new front desk staff, Kathy should be advised to keep in mind the steps for undertaking the writing process in order to remove the confusion in framing proper structure of the sentences to be written. The first step is that Kathy should think for a while on the subject that she intends to write…
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Download file to see previous pages While preparing the draft, Kathy should take into consideration the detailed information available on the subject which includes various opinion and suggestion of the persons on the matter, her own opinion and perspectives, etc. Based on these inputs, Kathy would need to decide on the parts of her writing which needs to be edited, added or replaced. After preparing the draft, Kathy should read the piece to herself in order to be sure that her writing is properly structured and follow a logical flow with meaningful interpretations. In the draft written by Kathy, she should also look to remove redundant words which do not add sense to the piece of writing. The draft that is prepared by Kathy would need to be revised in order to make sure that the sentences written by her are structured, logical and meaningful. Kathy should look to present her writing in a better manner and use separate paragraphs where necessary. Kathy could also look to take suggestions and feedbacks from her peers in order to improve her writing skills relevant to the piece. After performing these steps, Kathy should make sure that she proofreads the piece written by her. This step is important for Kathy to produce a piece of writing to the target readers which do not contain any grammatical errors, errors in punctuation, spelling errors, etc. In this activity of proofreading, Kathy would need to make sure that all sentences in the writing piece are complete, simple and meaningful. Kathy would be able to remove her confusion in process of writing by performing these steps and would be able to produce a completely structured and perfect form of writing. Comparison of oral v/s written medium of communication: Advantages and disadvantages, examples In order to remove the confusion of Kathy in understanding the differences and applications of oral medium and written medium of communication, the advantages and disadvantages of both the form of communication should be explained. This would help Kathy to undertake the appropriate medium of communication in order to apply the same according to the need of the situation. The advantages of the oral medium of communication would help Kathy to resolve the issues faced the customers on an immediate basis. A good power of communication would help in resolving the customer complaints immediately (Kaul 15). The grievances could be settled in the front desk on an instant basis to the satisfaction of the customers in the hotel of Las Vegas. Thus effective oral communication would help in consolidating the customer relation for the Las Vegas hotel. The disadvantages of oral communication are that the facial expressions and emotions expressed during the communication process could not be concealed. This could lead to flaring of tempers. Once an oral communication is mishandled, it is very difficult to repair the relationship between the communicators. Thus Kathy should be careful of these disadvantages of oral medium of communication. In cases where oral medium of communication is not effective, where maintenance of official records are necessary to validate the earlier communication held, the written form of communication would be advantageous and Kathy would need to adopt this form of communication. Moreover, written medium of communication is beneficial when the sender and the receiver of message are not within reachable distance. ...Download file to see next pagesRead More
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