Practicing I Messages - Coursework Example

As such, I would ensure that the following responses and actions would be implemented to effect a needed change in the manifested behavior of Harry R.: (1) I would call in Harry R. on a one-on-one confrontation in my office to call his attention on his behavior; that is, upon observation and as disclosed by other employees, his long-winded talks on the phone contributes to low job productivity and low performance outcome as more time is recorded to be spent talking on the phone rather than complying with the expected job responsibilities; (2) I would relay how his behavior makes me feel: “I feel that your long talks over the phone are not serving the best interests and goals of the organization”; (3) I would seek a response from Harry R.

on the rationale for his long talks over the phone, as needed; (4) I would enjoin Harry R. . In this scenario, the “I” messages should focus on making Harry R. aware that his behavior makes his colleagues in the organization feel disrespected and bypassed and that he needs to change this behavior to serve the best interests of the organization’s stakeholders, more than his own personal interests (Mosley, Mosley, & Pietri, 2008). Situation 2: It is a requirement that waiters at the upscale restaurant you manage to wear white shirts and ties.

One waiter has been loosening his tie, dropping the knot about two inches, and unbuttoning his shirt collar. Pursuant to the chapter on Coaching for Higher Performance (Mosley, Mosley, & Pietri, 2008), “I” messages would be applicable in this scenario in terms of identifying the expected or identified behavior within the organizational environment (upscale restaurant) and the particular deviant behavior that the specific waiter has been exhibiting (loosening his tie). In this scenario, the following response is proposed: (1) I will seek the attendance of the waiter in my office for a one-on-one confrontation for the aim of clearly relaying and stipulating the dress code or conformity to the manner by which waiters are expected to be dressed within the restaurant; (2) I will seek the waiter’s response as to his rationale for loosing this tie and dropping the knot to about two inches while also unbuttoning his shirt collar; (3) I would clearly indicate the following: “I am hereby making it clear to you, that pursuant to the policies of the restaurant regarding dress codes, each and every waiter is expected to adhere to uniform conformity to wearing white shirts buttoned to the top of the shirt collar and wearing the tie appropriately.

This is explicitly