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Phone Message Questions - Essay Example

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The essay "Phone Message Questions" states that When taking messages from clients, regardless of whether they are using a cellular phone or not, the author believes that the start of the conversation should always be a welcoming greeting along the lines of “Thank you for calling. …
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Phone Message Questions
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If I am lucky, the patient record will also have a contact number for the patient in case the call gets dropped.
After securing what I consider to be the two most important questions to be asked of a patient, I will then ask for a contact number and the reason for the call. The contact number should come in as the 3rd bit of information to be provided to me because I need a callback number just in case our conversation gets cut. Having completed the phone verification process, I will now be able to get down to the other matters concerning the call provided the call has not been dropped yet.
I will then ask about the reason for the call or how I might be able to help the patient. If need be, I will confirm that the patient is using a cellular phone before I patch her through to her physician. I will give her a warning that if her call is disconnected, I will call her back and reconnect her since I have her current contact number on hand. Otherwise, I will be more than happy to forward her message to her physician once he becomes available. Read More
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