Staffing Organizations in a Coffee Business - Term Paper Example

? Staffing Organizations Staffing is one of the major functions of business management that determine the success of any business entity. According to Business Dictionary (2012), staffing refers to, “the selection and training of individuals for specific job functions, and charging them with the associated responsibilities.” In our case, competent and qualified individuals will be hired and trained in serving coffee and managing the store. Since the business to be established is a gourmet one, it is vital that the hiring is done in a competitive and a fair environment. After hiring the employees and engaging them to work for the coffee shop, there should be a mutual beneficial and a legal relationship between the coffee shop and the employees. The association between the employer and employees will determine the relationship between the employees and a particular business entity. This coffee shop will be a sole proprietor’s business hence the owner is synonymous to the business. This means, the relationship between the workers and the employer will signify that between the business and the employees. Conflicts between employees and employers are common occurrences, and there have been legal perspectives developed to address them. According to Salvacion (2008), the employees should sign contracts, and terms of service within the laws of the land, which clearly stipulate the duties, roles, obligations and rights of both the employer and the employee. The relationship between the coffee shop and the employees will be devoid of discrimination, wrongful termination, poor working environment, and poor and unreliable payments. These are just but a few areas of legal concern, but the entire federal employment law shall be applicable in this mutually beneficial relationship. During the course of business operations in the coffee shop, issues of disparate treatment may arise. Disparate treatments involve favoritism or discrimination of employees at the work place. Favoritism may take place due to religious, racial, sex, age and disability biases. According to Salvacion (2008), when such discriminations exist in a business without correction overtime, then services of a lawyer should be sought to ensure that the problem is solved in due consideration of the law. Due to the fact that I desire the growth of the coffee shop, I will not allow disparate treatment to reach this level. I will endeavor to avoid the same through ensuring that there are effective and efficient communication channels to allow the employees to express their grievances on disparate treatment. This will be achieved for example, by providing a free environment to allow the employees to air their views like organizing team building events. Another way is by taking speedy action on complains on disparate treatment geared towards embracing equal treatment for all employees regardless of the social and physical differences. There are many internal and external factors that hinder staffing. For the business to thrive and meet its core objective of profitability, the manager needs to deal with such factors tactfully. Arthur (2011) outlines external factors that may hinder staffing like education, culture, economy, and government regulations. I will study the labor market to respond adequately to these factors, for example, for government regulations, it is prudent to seek services of a lawyer and to ensure that they are followed to the later to allow the coffee business to survive and grow. Cultural issues may include some employees not able to work on their respective days of worship. When this occurs, the business will adopt shift system to allow the employees to alternate at work to give them time to satisfy their spiritual needs. The economy may also affect staffing, when there is inflation, the business will endeavor to accord employees reasonable salary increments to cushion them from adverse effects of the same. Lastly, on education, skills such as good customer care relations and team work are required by the coffee servers. The coffee shop will ensure that the hired employees are competent and properly trained. Those who are already hired will be accorded refresher courses to help boost the quality of their output. In the course of staffing, the employer must be prepared to deal with shortages and surplus of employees. The coffee shop will definitely face such challenges, and therefore it is necessary to have a plan in place to tackle the problems. When there are employee shortages, there should be mechanisms to retain them. The employees will be motivated through according them a competitive pay, providing good working conditions, promoting employee status, enhancing job security, and giving fringe benefits among others. In the event of employee surplus, the business will pursue legal procedures of layoffs and the interests of the workers should be taken into consideration, for example they should be paid their termination benefits. In the work place, there are diversities that should be handled well in order to ensure realization of organizational goals. According to Huebsch (2012), workplace diversity strategies are aimed at increasing minority groups and individuals of varied backgrounds and cultures to work for a company, an organization or a business. Ensuring employee diversity in the coffee shop will help shape the perceptions of people about the business positively, and this will in turn lead to increased sales and business development. Further, embracing workplace diversity will help the coffee shop to compete effectively in the business arena that is becoming highly globalized by the day. My strategy for workplace diversity will include, ensuring that I employ individuals across racial divides, religious affiliations, at least one physically challenged individual, and individuals of different age groups and cultures. In addition, my work diversity strategy will take into consideration the gender of the employees. Each gender will be given an equal opportunity since what a man can do, can also be done by a woman, a woman may even do it better. Finally, there has to be a job requirements analysis for both the store managers and the coffee servers. Those recruited to these positions must be competent and must go through a competitive interview to ensure that the business is operated effectively. To realize this, there has to be proper job analysis. Job analysis identifies tasks, duties and responsibilities of a particular job. The job analysis, among other roles, must identify knowledge, skills and abilities that are required of the coffee servers and the store managers to allow them perform their required duties effectively. Coffee servers, deal with customers directly and must have knowledge on customer service, they should be soft spoken, approachable, polite and posses good communication skills. In addition, they should possess multitasking abilities and work with minimal supervision among others. Store managers on the other hand, deal with procurement and supplies and should have a strong educational background on purchase, supplies and store management. Further, they should have analytical and organizational skills, be team players and computer literate among others. Staffing is a core management function in any business entity and should be treated with uttermost seriousness that it deserves. There should be a conducive relationship between the employer and the employee to ensure that the business runs smoothly and efficiently. The coffee business will endeavor to achieve and maintain the same. The coffee business, through good management, will ensure that disparate treatment is not tolerated at all. In addition, the management will ensure that issues of external influences to the business are professionally dealt with to enable the survival and the profitability of the gourmet coffee shop business. Employee surplus and shortages, workplace diversities, and job analysis will also be handled tactfully to allow the development of the business. These are just a few areas of staffing that I will professionally deal with to achieve the success of the coffee business. Staffing is a very important aspect of a business and should be treated with uttermost seriousness that it deserves. References Arthur Luke.(2011). External Factors That Affect the Staffing Process in an Organization. Demand Media Inc. Retrieved From. http://www.ehow.com/info_8553835_external-affect-staffing-process-organization.html Business Dictionary.(2012). Stafffing. Retreived From. http://www.businessdictionary.com/definition/staffing.html Huebsch Russell.(2012).Work Place Diversity Strategy. Demand Media. Retrieved From http://smallbusiness.chron.com/workplace-diversity-strategy-4925.html Salvacion Manuel.(2008). How State Law Defines the Ideal Employee-Employer Relationship. Enzine Articles.com. Retrieved from. http://ezinearticles.com/?How-State-Law-Defines-the-Ideal-Employee-Employer-Relationship&id Read More