Staffing Organization for a Gourmet Coffee Shop - Assignment Example

? Staffing Organization for a Gourmet Coffee Shop Task Introduction A gourmet coffee shop is a lucrative business that earns a business entrepreneur a lot of profits. Location of a business is significant in terms of the market a business individual is targeting at the places, for example, students. I am planning to initiate a gourmet coffee shop next to a college campus in Washington, DC. During the week days, hours of operation will be from 6:00 a.m. and 10:00 p.m. and start at 7:00 a.m. to 3:00 p.m. on weekends. The coffee shop is planning to have 3 store managers and 10 coffee servers. Below is my first part of the Staffing Organization that contains ways I plan to staff and manage the business for the next 3 years, and run it profitably. 1 The type of relationship I will establish between the coffee shop and employees from a legal perspective affects the duration that I will have them in the coffee shop. I will apply the indefinite duration employment contract in recruiting workers. They will have to sign a contract that defines their existence in the shop. In this contract, their continuous offering of service will be intended to last for an indefinite time (Smith & Smith, 2012). The contract has rights and responsibility that have to be followed and adhered to, for example, the right to be informed when being terminated. I believe employees will work to their perfection to avoid losing a job. The type of relationship will augment the coffee shop’s profit. I will not be subjected to pay employees fixed amount of money for duration, but for efforts put in the business (Smith & Smith, 2012). This type of the employment relationship will secure money by ensuring that it is used appropriately and for the right course. The legal regulation of employment relationship leads to legislative competence over working setting, societal security and social defense to the employee and the coffee shop. 2 I will avoid claims of disparate treatment by edifying management team on legal obligations that are written under federal anti-discrimination laws, which shows how staffs are treated responsibly (Carroll & Buchholtz, 2010). I will come up with policies that address conduct constituting discrimination against workers. During a job interview, questions under children, family plan or sensitive personal questions will be avoided. The employment policies that define the salaries, promotions and hiring of employment are audited frequently to find out whether they are advantageous to workers. I will make sure that all information on promotion opportunities of the company reaches every employee. I will make an effort of identifying and removing barriers that deter a leave or absence from work so that employees can relax when needed (Carroll & Buchholtz, 2010). I will create effectual communication field with employees where they can air out their issues openly to be looked at. Lastly, I will train and promote hard working staffs to a higher echelon; hence, encourage them to put more efforts in their work. 3 External factors hindering staffing of the coffee shop include the modern complex technology that requires extensive and intensive edification to operate them efficiently (Koontz & Weihrich, 2007). The public is an external factor that hinders staffing since workers are required to adhere to high ethical standards when dealing with the public. Legal and political constraints affect staffing of coffee shop since they are obliged to follow government laws that guide the business operation. Recruiting and selecting workers is an external factor influencing staffing since it is difficult to get hardworking workers who are profit oriented (Koontz & Weihrich, 2007). Competition is a core factor that affects staffing. I will want to have innovative workers who make business boom and became a top class coffee shop. Lastly, the trade unions affect the staffing because of their requirements they want business organization to possess. 4 The plan will involve, analyzing the current labor supply, forecasting and program implementation. Forecasting involves determining the demand of labor (Hall, 2008). Furthermore, forecasting assists in predicting whether surpluses or shortages of staff will be experienced in the future for an apt preparation to be made. The step involves determining labor demand, and supplying coffee shop produce. The second step is coming up with targets and planning tactically that involves options for reducing an expected surplus such as downsizing, pay reductions, demotions, relocation and labor division. Further, the step requires options for evading an anticipated labor scarcity such as overtime, temporary employees and outsourcing. Lastly, program implementation and evaluation considers whether the business has made attempts of avoiding predicted shortages or surplus. It scrutinizes the programs to ensure they produce the intended results (Hall, 2008). 5 Industrious staff strategies for workforce diversity I will apply are; developing employees to their maximum potential, and creating a comprehensive environment as a culture working coffee shop. Further, working towards being employer of options, initiating a supportive workplace culture in which staffs balance work and personal life events. Lastly, the outline involves creating a workplace that is free from discrimination and harassment, and accepting diversity in a workplace when recruiting new staff. 6 Job requirement and analysis for the store manager The store manager has specific tasks perform and ensure that the programs are running aptly. The first task is making sure that coffee shop store has enough products enough to sustain the demands of the customers (Ployhart, Schneider and Schmitt, 2005). Products for emergency purposes should be available at all time to make the store effective. Another task is ensuring the distributors of items in the store are accessible. The store has to maintain neatness and arranged in a systematic mode for easy access of a product. Lastly, the manager task is to ensure that there is a register for recording items that get in and out of the store ‘Knowledge’, ‘Skills’, ‘Ability’, and ‘Other’ (KSAO) typically fall under two groups; ‘technical’ and ‘behavioral’. In technical, the store manager should have technical skills such as possessing accounting concepts, keeping records of the store, and ability to manage Microsoft Access database for effectual running of the business. In behavioral, the store manager is required to have the skills of coming up with team projects and skills in communicating to individuals effectively (Ployhart, Schneider and Schmitt, 2005). Job requirement and analysis for coffee servers Coffee servers’ tasks are to ensure that clients get prompt service in an ethical manner. They have to be swift to ensure that customers do not wait before being consulted. They have the task of keeping the tables and utensils clean; hence, making coffee shop’s hygiene tolerable. Lastly, they should ensure that customers’ desires are met and fully satisfied by the service offered (Ployhart, Schneider and Schmitt, 2005). In technical KSAO, coffee servers are required to have technical skills such as the familiarity in using calculators to get sum amount spent by clients. He/she should be able to comprehend mathematical concept to give out accurate prices of items sold. In behavioral KSAO, coffee servers are required to have etiquette and possess effective communication skills when talking to clients. Conclusion This staff organization proves my ability of starting a thriving coffee shop business near the school college. Thus, I believe that the board of the bank will consider my request and hand me the loan for the business. References Carroll, A. B., & Buchholtz, A. K. (2010). Business & society: Ethics and stakeholder management. Mason, OH: CL-South-Western Cengage Learning. Hall, R. E. (2008). Economics: Principles and Applications. Cincinnati: South-Western. Koontz, H., & Weihrich, H. (2007). Essentials of management: An international perspective. New Delhi: Tata McGraw-Hill. Ployhart, R. B., Schneider, B., and Schmitt, N. (2005). Staffing Organizations: Contemporary Practice and Theory. New York: Routledge. Smith, M. H., & Smith, M. H. (2012). The legal, professional, and ethical dimensions of education in nursing. New York: Springer Pub. Read More