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Business Communication and ICT - Essay Example

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Running head: Business Communication and ICT Business Communication and ICT Insert Name Insert Grade Course Insert 11 April 2010 Question 1: Business Communication Introduction Non-verbal communication plays an important role in communication through strengthening and enhancement of the intended message and information…
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Download file to see previous pages More so, non-verbal communication enhances ideas and concepts of verbal communication through the application of gestures, body language, tone of voice, and facial expression among other aspects such as symbols, pictures, and icons. However, non-verbal communication relies on personal presentation, audience awareness, and body language. Types of Non-Verbal Communication Non-verbal communications include the haptics, artifacts, and kinesics, which have been used to enhance verbal communications from an individual level to business dealings (Wood, 2010). Haptics is the physical communication that is meant to communicate particular information at a personal level with specific aspects of the body. Physical communication includes the use of aspects such as facial expression, body movements, and gestures that often accompany verbal communication. Haptics is often evident in the social scene where more intimate and close relationships and communications are established. The distance between individuals conversing determines the level of haptics communications alongside cultural aspects regarding interpersonal norms (Wood, 2010, p.131).  Body posture in this case is the speaker’s body position, which may correspond with communication expectations and intention in a particular context. Physical communication often conveys symbolic messages with regards to the orator’s intentions and attitude concerning the message being communicated (Wood, 2010). Facial expressions on the other hand are dynamic features and sources of emotional communication that often communicate the speaker’s intentions, attitudes, and emotions. In addition, facial expression includes eye movement as a key aspect of facial behavior and displays with regards to eye contact frequency, stare, and glances. Glance, eye contact frequency, and stare may convey a wide range of information, emotions, and intentions of the speaker himself. This is in consideration of the fact that facial expressions vary continuously during oral communication, and they are therefore monitored and interpreted constantly by the message recipient (Wood, 2010). Artifacts are non-verbal forms of communication based on environmental, cultural, and social artifacts for message conveyance and understanding. The environment generally refers to the physical place where communication takes place while artifacts are environmental objects that provide some form of communication stimulus. The environment of communication and environmental stimulus are basically the concepts of nonverbal communication that affect the changes regarding how people communicate non-verbally. Appropriate non-verbal communication is dependent of the artifacts and the environment in which communication takes place, with regards to giving clues of non-verbal behavior. Environmental factors include aspects such as climate, which influences the non-verbal behavior of individuals and even native residents of a particular climate (Wood, 2011) Kinesics non-verbal communication on the other hand is the general body language interpretation and message conveyance. Kinesics non-verbal communication relates to movements of particular parts of the body or the body as a whole with respect to the gestures that individuals choose to put in place when conveying particular information. The manner in which the body is held generally constitutes posture and body gestures, ...Download file to see next pagesRead More
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