Managing Organisations Business - Assignment Example

This calls for very skilled managers that are well aware of their roles. The following is an account of my experience with a manger in a banking institution. The Experience (278 words) I was working with a bank in the UK. As a customer care officer, I had many experiences with the customers as well as the bank manager. Though this company was successful, I still believe that it could achieve even more success if the manager did not face the many difficulties that he was facing in his work. The company could hardly match its ideals with the realities of each day, meetings were poorly planned and recorded, decision making was arbitrarily done, there were inadequate control procedures instituted, and no clear ways of dealing with unsatisfactory behavior or work performance.

However, the manager worked very hard to ensure that these problems were appropriately dealt with. Therefore, he started having trust and confidence in all those involved in the company. As Thomas, (1987, pp 729) states about qualities of a good manager, I believe he was a good manager because he was good in both personal and interpersonal skills like communication with the staff. Other skills that he applied were people oriented roles like teamwork, resource investigation, and co-ordination.

He observed action oriented roles like implementing the desired goals of the company. . Integrating Theory with Experience (342 words) According to Mintzberg (1973, pp 2), a good manager observes the following managerial roles: information, decision and interpersonal roles. Information roles involve assimilation and dissemination of information as required, and when it is required. Therefore, a good manager in an organization should be very effective in monitoring and collecting information from inside and outside the organization, communicate information to organization’s members, and being a spokesman by representing the organization outside.

In this case, I believe that the manger was playing a good role because he always engaged in interpersonal and personal communication with the staff. However, his representation of the organization outside, especially to potential customers, was very poor because he mainly relied on the salespersons. The theory of Mintzberg (1973, pp. 2) also states that a good manger should also play the role of decision making. In this area, he has to initiate new ideas that ill improve the performance of the organization, handle disturbances by taking corrective actions that aim at coping with adverse situations, be a resource allocator by effectively allocating monetary, physical, and human resources.

Finally, he should also be a negotiator. This involves negotiating with other stake holders and trade unions. Though the manager was good at initiating new ideas, he failed on the part of handling disturbances because he always blamed others incase of a problem instead of effectively solving the problem. He rarely negotiated for the company with trade unions. Thus regular strikes were experienced that yielded heavy losses. However, he was a