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Evaluation of company user instructions - Essay Example

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When the company launched a new set of tooth brushes that came with a unique type of handle shape and size of the brush head, the management sought to change the type of instructions written on the package including the design of the packets that hold the tooth brushes. …
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Download file to see previous pages When the company launched a new set of tooth brushes that came with a unique type of handle shape and size of the brush head, the management sought to change the type of instructions written on the package including the design of the packets that hold the tooth brushes. Particularly there was inaccuracy in the instructions and low quality of pictures that portrayed the explanation on the use safe of the product. The purpose of this memo is to analyze the audience of the company instructions, evaluate the company instructions found at the company website, and then make necessary recommendations on how to improve the usability of the instructions. shes.When the company launched a new set of tooth brushes that came with a unique type of handle shape and size of the brush head, the management sought to change the type of instructions written on the package including the design of the packets that hold the tooth brushes. Particularly there was inaccuracy in the instructions and low quality of pictures that portrayed the explanation on the use safe of the product. The only channel that manufacturers use to direct their consumers on how to use their products is through giving instructions, it must be clear to the point. An instruction must be free from ambiguity and duplicity in order to carry out the task well. Furthermore, users rely on well written instructions whenever they do not understand something other than seeking the manufacturer physically or through other means of communication which might prove to be expensive.
The instructions were characterized with omission of key actions and false statements that could have misled our intended users. For instance, in reference on how to lean the front when using the tooth brush, the degree must have been mistakenly written as 54 degrees instead of 45 degrees; as the former is unreasonably too high in the circumstances. There was also an error on how to move the brush in one step when it was instructed as left and right instead of up and down. Since the memo will be read by a very busy manager, the contents are direct to the point and do not need deep explanation. The research manager already has some background on what the company manufactures and to redesign the company’s instruction. Evaluation and Recommendations Considering that there could be first time consumers of our product, it would have amounted to a gross loss and a complete show of unreliable instructions. This could even amount to a negative market externality which would consequently affect the volume of products sold. Misleading product instructions, although in our case has lesser health impacts, can be treated as a hazard to the health of consumers or even the environment. For instance, if disposal methods are misleading yet the product is harmful to the environment if not disposed of properly. Another instruction that was written poorly or rather displayed incorrectly was the picture of the position of the ...Download file to see next pagesRead More
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