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Operation management - Essay Example

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OPERATIONS MANAGEMENT Name: University: Course: Tutor: Date: Introduction Operation management is a kind of management approach where the components of an organization are aligned to the customers needs. It enables maximum utility of the human resources and flexibility in the management of the organization…
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Download file to see previous pages Operation function is vital in every organization because of its core duty of being involved in production of both products and services (Michael 2003). Process management can also be defined in terms of management where the mangers receive more experience on managing various types of operations in an organization. Operational and process management is applicable in industries because every function in an industry requires a process for it to be accomplished. Process perspective in business The process perspective is crucial in the management of any business. The process perspective is used by organizations to develop a model where business is analyzed at various levels. Processes are modeled to appropriately serve the business purpose. It involves shaping the processes to ensure customers’ needs are satisfied (Michael 2003). Strategic impact in operations and process management Operations and process management can be very crucial in the success of a business in terms of revenues, the capacity, investment and the cost incurred in the process of doing business. All the parameters that contribute a success or failure in business should all be under control for a business to be having stability and the ability to be determining its future. The operations function of a business should be laid down to enable a future orientation that will hold. Management of process Business objectives and the process are different and are focused in a certain way. Basically the operations of different businesses may be different thus the management for each of them would just be different according to their capacities. A process with very high capacity should be flexible enough to handle the challenges posed by the complexity of the system. While managing businesses of varied processes, the customer’s perception of the activities should be treated with the utmost sensitivity. Therefore managing the customer’s perception would be vital in realizing a proper process is in place. A combination of various processes and low level of variety would result in low cost. In managing these activities, it is important to consider designing the operation, the processes and services, planning and delivery of the process. Also more important in consideration is the process of managing the performance. Operations Strategy A strategy formation has four major steps to follow; they include definition of the tasks, assessment of the competences, determination of the orders in terms of the winners and the qualifiers and the firm positioning. The priorities for competitive approach include the costing, consideration of the quality, the speed of implementing the process and the process flexibility. Reducing the cost of operations includes installation of automated machines which in turn improve delivery of activities in various processes. Basically such improvements are implemented in the inventory, and record-keeping. Quality is basically based on the customers’ satisfaction which implies that every employee is empowered to deliver good services to the customers and for the industries as the manufacturing, the goods produced are ought to be of high quality (Knapp 2010). This can be achieved a frequent check in through a report tracking in the organization. Each process may be evaluated in terms of its quality. Time of delivery, variety of products and services would be crucial in serving the customers interest and diversity. They will have the choice of ...Download file to see next pagesRead More
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