Various studies have revealed that the dynamism in the hospitality industry has resulted led to increased competition and economic change. In essence, the available statistics reveals that the number of…
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In this regard, companies such as Hilton Hotels & Resorts Corporation have emerged as major investors in the London market. Essentially, the Hilton Hotels & Resorts company has been one of the most successive companies in the hospitality sector in the London market. The company has established its operation bases in various locations across London. An analysis of the company’s success history reveals that it has gone through a strategic developmental process. This study focuses to evaluate the performance of Hilton Hotels and Resorts Corporation and providing an overview of the company’s areas of improvement as well as the appropriate course of action that can be employed to solve some of challenges facing the corporation.
The company has shown remarkable performance in London. The number of people visiting the company’s establishments in London has been increasing from time to time. The outstanding performance of the company can be attributed to the effective use of the modern technology and employment of competent workers. The corporation has realized the need for incorporating the modern technology in all of its establishment. Most services of the company have been computerized to enhance efficiency and timely delivery. In essence, customers visiting any of the company’s establishments are assured of quality services and satisfaction.
The company has established effective websites where customers can get any information regarding the various establishment. In addition to official websites, the company has ventured into the social media for advertisements and interaction with customers. In this regard, the customer services have been made more accessible and efficient. Apparently, the company has established reliable online payment and booking platforms. In this regard, customers can book and pay for accommodation form any part of the world. Therefore,
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The chambers English dictionary suggests that hospitality is the act of entertaining guests and strangers without any regard (McDonough & Hill 2001). According to Ritzer, it entails showing kindness. Hospitality requires guests to feel the host was hospitable.
Up until 2007, Four Seasons had been a public company, with a post-acquisition stock valuation of $82 USD, sustained by year-on-year increasing sales revenues, cost reductions along the operations model and value chain, and aggressive international expansion.
In order to improve the quality of customer/employee interaction, state of the art training facilities must be provided to the employees to ensure high levels of professional competency (Siguaw & Enz, 2000). Training and development of human resources is important for destinations wishing to remain competitive in the world travel market.
According to the restaurants mission of ensuring customers satisfaction and happiness, the noodle boxes provided flexibility in terms of where to eat the food. The brands were also of a fresh mix of blends such as vegetables and sold at reasonable
It Different hospitality sectors are developing its operations and management abilities to integrate and enhance the credibility of the sectors to perform efficiently. Hospitality being one of the most promising sectors in the present day
y industry constitutes business and companies that “offer guests courteous, professional food, drink, and lodging services, alone, or in combination.” Now, the critical situation for hospitality businesses would appear to be on how such businesses would configure and develop
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