Visitor Attractions and Accessible Tourism in Scotland - Essay Example

Contents Contents Table of Tables 2 Table of Figures 2 Introduction 3 1.Project Aim and Objectives 3 2. Methodology 3 2.Understanding the Context evaluates visitor attractions and the accessible market. 4 2.1.Visitor attractions 4 2.1.1.Definition 4 2.1.2.Roles & functions 5 2.1.3.The visitor experience 5 2.2.The Accessible Market 5 2.2.1.Defining Accessible Tourism 6 2.2.2.Market: profile, needs, expectations, challenges & opportunities 6 2.2.3.Requirements for an accessible market 9 3.Access statement 10 4.Review of the process 10 4.1.Identification of strengths and weaknesses 10 4.1.1.Online Training 10 4.1.2.Access Statement 11 4.2.Positive and negative aspects of building an access statement 11 7. Appendices 18 7.1. Appendix 1: Access Statement 18 7.2. Appendix 2: Group work –Personal Views on the Project 19 7.2. Appendix 3: Minutes of Meetings 20 Table of Tables Table 1: Challenges and Opportunities for Accessible Market in Scotland 8 Table 2: Access requirements 9 Table 3: Strengths and weaknesses of Online Training 10 Table 4: Aspects of building an Access Statement 11 Table 5: Type of Recommendations and required Action 12 Table of Figures Figure 1: The changing age structure of Scotland’s population Figure 2: The projected percentage change in Scotland’s population (2010-2035) 6 Figure 1: The changing age structure of Scotland’s population Figure 2: The projected percentage change in Scotland’s population (2010-2035) 6 Figure 3: Day Visitor numbers 7 Figure 4: Total expenditure for trips including a disabled traveller 7 Figure 5 – Group Trips with including disabled person. 8 1. Introduction The purpose of this report is to identify the demand for visitor attractions and accessible tourism in Scotland. In addition the report will critically review the online training programme produced by VisitScotland and Access Statement tool. In this process, an Access Statement has been developed for the Watersports Centre at Strathclyde Country Park. Recommendations on both, the online training programme and the access statement tool are drawn. The report is subdivided into 5 key sections; A preamble Understanding that context Access Statement for the Watersports Centre at Strathclyde Country Park. Review of strengths and weakness of the online training programme, evaluation of positive and negative aspects of building an Accessible Statement, identifying areas that worked well and recommendations for the next step Conclusions 1.1. Project Aim and Objectives Aims Objectives Identifying the demand for accessible tourism in Scotland, using the case study of the Watersports Centre at Strathclyde Country Park Reviewing the online training programme and access statement tool created by VisitScotland in order to compile an Access Statement. I. To investigate the role of visitor attractions and the effects on the visitor experience. II. To examine the current accessible market in Scotland. III. To create an Access Statement for the Watersports Centre at Strathclyde Country Park. IV. To evaluate the process of producing an Access Statement and the tools used to do so, and online training. V. To propose recommendations on successful ways to compile an Access Statement. 1.2. Methodology In order to address aims and objectives of the report, the group utilised a web-based data search and observation. Due to the inadequate resources and time, data was sourced was web-based and comprised; academic literature related to visitor attractions and accessible tourism Analysis and Reports already done by VisitEngland, Mintel, the Scottish Government, and VisitScotland. Other indirect information collected by Scottish/UK statistic resources, commercial research establishments such as Newspapers,Mintel.s In the process of developing an Access Statement for the Watersports Centre at Strathclyde Country Park, observation method has been adopted and data collected for the purposes of the report included: Photographs of the building and surrounding area Measurement of building accessibility Taking notes on interpretation methods 2. Understanding the Context evaluates visitor attractions and the accessible market. 2.1. Visitor attractions This subsection will discuss the meaning of visitor attractions, its roles and functions and the visitor experience with links to accessible tourism 2.1.1. Definition BTA (2000) state that an attraction must: Be permanently established excursion or destination Allows access for entertainment, interest or education Open to the public without prior booking Publish their seasonal opening periods Attract day visitors, tourists and locals Primarily not a retails outlet, or venue for sport, theatre or film This definition ignores the quickly changing nature of consumer demand and restricts the attractions included, does not include temporary attractions such as festivals or events (Swarbrooke, 2002). A more comprehensive and broader definition is given by Walsh-Heron and Stevens (1990), where temporary attractions could be classified as visitor attractions. Visitor attraction could be owned by the public, private or voluntary sectors with similar development and management principles (Swarbrooke, 2002, Fyall et al. 2003). 2.1.2. Roles & functions Swarbrooke (2003) suggest that “visitor attractions at their most basic level they work to attract visitors to an area”. However, visitor attractions have many other pull factors, roles, functions and operate in a much broader sense Fyall et al., (2003): 2.1.3. The visitor experience For tourism businesses to understand and influence the visitor experience there must be knowledge on: From this, it can be seen that the visitor experience has many different influences unique to an individual, attraction and destination (Buhalis & Michopoulou, 2011). Therefore it can be a difficult task for tourism organisations to get this right, however a full understanding of the above will assist them (Gunn, 2002). A tourism market that is accessible does not differ in that they want to sample what is special to the destination but need a “street-smart” technique to the ease of access of the destination to accomplish this result (Buhalis & Michopoulou, 2011: 149). An accessible destination must provide: Access requirements to allow informed decisions Accurate information Provide consumer with what is available. 2.2. The Accessible Market This subsection identifies what accessible tourism is and its main characteristics, market profile and main requirements. 2.2.1. Defining Accessible Tourism Accessible tourism has been defined in different ways by many researches and organisations. Some of the terms that have been used to describe accessible tourism are: Easy access tourism Disability tourism (ESCAP, 2000; Darcy, 2002; Kwai-sang Yau, et al., 2004; UNWTO, 2005; Darcy and Dickson, 2009). However, all the terms used to describe accessible tourism have similar characteristics, and tend to have the same message that promotes tourism “… accessible to all people” (Buhalis and Darcy, 2011, p. 10). 2.2.2. Market: profile, needs, expectations, challenges & opportunities Accessibility has a large impact on society, due to the Equality Act 2010 and the number of people with access needs (Darcy & Dickson, 2009). Disabled people represent a large number of population, therefore there is a need to raise awareness as well as the potential that accessible market brings (Kwai-sang Yau, McKercher, & Packer, 2004). Figure 1: The changing age structure of Scotland’s population Figure 2: The projected percentage change in Scotland’s population (2010-2035) TNS (2014) Great Britain Tourism Survey (ScottishParliament, 2013) Figures 2 and 3 show the increase in the aging population from 2001 to 2011/2013 and the prediction for 2035: this shows that there is a clear and rising growth in Scotland. In addition, these graphs identify with Darcy & Dickson (2009) from section 2.2.1, showing the importance of this segment. Figure 3: Day Visitor numbers TNS (2014) Great Britain Tourism Survey Domestic travel is the biggest source of accessible tourism within the UK (Lew, Hall, & Williams, 2004). In 2013 travellers were asked if they or the person traveling with them had any conditions: listed in figure 4 above. The results show that: 17% of day visitors were travelling as a party which included someone with one or more of the listed conditions. Figure 4: Total expenditure for trips including a disabled traveller TNS (2014) Great Britain Tourism Survey The study, presented in figure 5 above, shows that in 2013, 29 million day trips were made in Scotland by a group or family including one member or more who had access needs. This equated to a total spend of 1.1 Billion pounds in Scotland revenue. Additionally, 1.7 million domestic overnight stays were made with a total expenditure of 391 Million. Figure 5 – Group Trips with including disabled person. TNS (2014) Great Britain Tourism Survey GBTS 2013 statistics shows that the average length of stay for groups including at least a person with access needs was on average 3.8 nights. TNS (2014) reported that the average spend per trip in Scotland is constantly increasing, with the value in 2013 begin £238 (see figure 6). This equated to £1.5 billion in the 2013 Scottish economy, solely generated by the accessible market. Table 1 highlights the main opportunities and challenges for the accessible market. Table 1: Challenges and Opportunities for Accessible Market in Scotland Challenges Opportunities Physical access Attitudinal barriers Lack of information Incorrect information (Darcy and Buhalis, 2011) The aging market in Scotland Revenue from domestic tourism in Accessible market Loyal Customers Financial improvement for Tourism Organisations Provide an Access Statement: marketing tool, encourage visitors, provide information Domestic tourism makes up a large percentage of travel in the UK, including a substantial proportion of the accessible market (Lew, Hall, & Williams, 2004). Many travellers with access needs tend to travel domestically: this is as there is no need to fly which makes it easier to travel (Shaw & Coles, 2004). Increasing ageing market presents an opportunity for accessible tourism to recognise the need for adapting their businesses to accessible market and earn additionally. Moreover, is recognised that disabled people, or those with access needs, have the same desire to travel as others (Kwai-sang Yau, McKercher, & Packer, 2004). If their expectations are met, this can develop a lot of opportunities as well as potential investment (UNWTO, 2005). Barriers such as physical access, which is a major issue (table 1) must be considered by visitor orientated businesses (Darcy and Buhalis, 2011).To address these challenges, requirements have been introduced below; 2.2.3. Requirements for an accessible market Based on opportunities and challenges from the previous section, main requirements have been identified.In order to meet the requirements of tourists with access needs the process is based on 3 critical values: dignity, equity and independence (Darcy & Dickson, 2009) as shown in table 2 (Darcy et al., 2008, p2.): Table 2: Access requirements Requirement Key points Accessibility of physical/ built environment Accessible building Barrier free environment Comply with the Equality Act 2010 Provide accurate information of access available. E.g. no wheelchair access. Accessible information online Use of assistive technology, e.g. screens readers, voice recognition, alternative formatting Flexible, well designed website Increased communication with consumers Powerful and independent source Information about accessibility/Access statement Improved decision making for accessible market Allows provider to give a complete view of their business Enhances quality of service. The three proposed requirements will allow travellers to experience the destination with confidence (Darcy & Dickson, 2009; Buhalis, et al, 2012). The proposed requirements will be further disscused in the following sections 3 Acces statement and 4 Review process and Reccomendations. 3. Access statement Due to the advances in technology and demand for tourism there has been an increase in information required. An example of this is an Access Statement, which is available online and gives the tourism industry another communication link with consumers. For the purpose of this assignment an Access Statement has been produced for the Watersports Centre at Strathclyde Country Park. The full version of this can be seen in Appendix 1. 4. Review of the process This section analyses the process of compiling an access statement and evaluating the online course ‘Accessible Tourism Training Program and an Access Statement’ (VisitScotland, 2014).This section provides some recommendations on how to improve the process of compiling an access statement and online training. 4.1. Identification of strengths and weaknesses 4.1.1. Online Training The table below identifies some of the strengths and weaknesses encountered when completing the online training course. Table 3: Strengths and weaknesses of Online Training Strengths Weaknesses Comprehensive toolbar and clear layout with options to change font size colour and contrast Enabling to create an account meaning that the course can be stopped at any time and the user can go back to finish it at any time. Allow users to go back and forward on the modules Flexible Easy to understand and complete Interesting/ interactive Printable Certificate Informative module introductions Lacks factual evidence and relevant information about what should and should not be included in the access statement Design preferentially for business use Lack of introductory video with concise information about the course itself Does not set real time and expenditure expectations to Managers with regards to the creation of an access statement for different venues Does not include what different individuals with different disabilities need in terms of accessibility. Technical issues with the design. 4.1.2. Access Statement Access Statements are written documents with a descriptive approach in order to provide a wide range of information on accessibility. All areas of a business and/or attraction are required to display on getting the business, car parking, arrival to toilets (VisitScotland, 2015). 4.2. Positive and negative aspects of building an access statement Table 4: Aspects of building an Access Statement Positive Negative Easy to conduct if the individual knows the venue well Provides a clear understanding of disabled accessibility issues to anyone involved on producing an access statement The individual producing the Access Statement might not be aware of the needs of people with different disabilities. Difficult to understand the needs of different individuals with different needs. Difficult to assess what should be included The overall process takes more than a single observation of the venue features as it is not possible to get all the information at once. The process can be frustrating and time consuming It is common to have negative a judgment with regards to building facilities. Access statements allow complete accessibility to be shown by tour operators and tourism providers in one document, offering visitors the opportunity to make an independent choice with equality and dignity (Buhalis, Darcy & Ambrose, 2012). However, it has been identified (table 5 above) that is unlikely that the individual compiling an Access Statement is aware all the challenges faced by disabled visitors and fully understands their needs. This affects the process of producing an Access Statement and could result in wrong information passed out to visitors: meaning that they will be unable to make an independent choice with equality and dignity. Recommendations The table below offers some recommendations with regards to the recognised barriers for accessible tourism, Access Statement and the online training evaluated above. Table 5: Type of Recommendations and required Action Type of Recommendation Action Further Research on Accessible Market Understanding of market segment, visitor’s needs and visitor’s behaviour is crucial visitors attractions. Further research is highly recommended (Buhalis and Michopoulou, 2011: 164). Recognising Benefits from Accessible Tourism Visitor attractions should recognise potential benefits from the accessible market and consider the current figures that show a significant growth in domestic market and ageing market. Utilising available Technologies / Accessible Information Online Some types of assistive technologies could be recommended in order to access and interact with online content such as screen readers, voice recognition, alternative pointing devices, alternate keyboards and refreshable Braille displays (Paciello, 2000) Accessibility of physical / built environment. Different kinds of barriers could prevent the participation of people with access needs and lessen their tourism experience (Murray & Sproats, 1990.Whereas the architectural requests for barrier-free environments needs have been well established, the information gotten prior to travel has not been sufficiently explained. Online Training Should include-; What each individual with different disabilities require in terms of accessibility to allow a more realistic view of the access needs and what can be done to improve it. Videos with disabled individuals explaining what they are looking for in an access statement in terms of building infrastructure and customer care. This would give a visual and descriptive understanding of what the different individual needs are. Should set real time scale and expenditure expectations for managers for different Venus. Make the course less business like Further research on the accessible market needs to be carried out in order to deeply understand accessibility needs and expectations, to improve mobility, health and wellbeing of all members of society (Edwards, 2014) Access Statement This requirement is fundamental for the accessible market because travellers are not able to engage in decision-making process if they are not provided with sufficient information that meets their needs. Individuals producing an Access Statement should participate in focus groups with people with impairments in order to understand their needs, expectations and priorities prior producing the Access Statement To avoid missing important details on the Access Statement a person with a profound knowledge of the venue should always be involved on gathering the information and compiling the final document. Avoid negative judgments and adopt a positive and objective approach to the process of analysing the venue when producing an access statement. Have the access statement checked by people with disabilities and accessibility needs prior to the publication to the general public. This would offer the opportunity to encounter and amend any mistakes that 5. Conclusions Visitor attraction is a vital component of tourist destination. Roles of visitor attractions are mainly focused on collaboration with its stakeholders, education and meeting needs of visitors and local communities, generating revenue and attraction visitors. In order to fully understand visitors’ needs and expectations and improve their experience, two main components are identified: visitor behavior and market segmentation which help to recognize different types of visitors, including visitors with needs, and therefore address their needs and expectations (Arch G. Woodside, 2000; Sarigollu & Huang, 2005). Additionally a significant growth of domestic market and ageing market in Scotland has been identified which is an opportunity for visitor attractions in Scotland to expand their market and increase revenue (GBTS 2013) However, to date, accessible tourism has not been fully recognized, and issues such as limited physical and limited information on accessibility in a large number of attractions still exists. In the line of the above, three main requirements have been identified and proposed in this report: physical access, online information and access statement. During the process of research an Access Statement for the Watersports Centre at Strathclyde Country Park has been developed and VisitScotland online training has been evaluated. Main challenges identified during this process were a lack of knowledge on accessibility issues and barriers and individual’s needs in terms of developing an access statement; and a lack of information and technical issues in terms of the VisitScitland online training. Barriers such as physical access, attitudinal barriers, lack of information or incorrect information can bring a lot of challenges for travel and tourism industry as it is important to find a way to ensure that “infrastructure and products are accessible” (Darcy, 2008, p. 2). For that reason it is extremely important that accessible statements are available for all travellers to allow them to receive appropriate information and in turn come back to a destination and bring more money to the tourism industry. Personal views of the group members (appendix 2) are……. mostly positive… 6. References Books Buhalis, D. and Darcy, S. (2011) Aspects of Tourism. Accessible Tourism: Concepts and Issues. Bristol: Charlesworth Group Buhalis, D. & Michopoulou, E., 2011. Information-enabled tourism destination marketing: addressing the accessibility market. In: Current Issues in Tourism. Bournemoth: Taylor and Francis, pp. 145-168. Buhalis, D., Darcy, S & Ambrose, I., (2012). Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism (Aspects of Tourism). Bristol: Channel View Publication. Fyell, A., Garrod, B. and Leask, A. (2003) Managing Visitor Attractions: New Directions. Buterrworth-Heinemman, Oxford. Lew, A., Hall, M. & Williams, A., 2004. A Comparison to Tourism. Oxford: Blackwell Publishing . Paciello, M. (Ed.). (2000). Web accessibility for people with disabilities. Lawrence, KS: CMP Books Slatin, J., & Rush, S. (2003). Maximum accessibility. New York: Addison-Wesley Journals Arch G. Woodside, 2000. Consumer psychology of tourism, hospitality and leisure. Buhalis, D. & Law, R., 2008. Progress in information techology and tourism management: 20 years on and 10 years after the internet. Tourism Management, 29(4), pp. 609-623. Beeho, A. J & Prentice, R.C. (1997). Conceptualizing the experiences of heritage tourists A case study of New Lanark World Heritage Village .Tourism Chen, C.F. & Chen, F.S.. (2010). Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management. 31 (1), 29-35. Chanaron, J.-J. & Dominique, J., 1999. Technological management: expanding the perspective of management of technology. Management Decision, 37(8), pp. 613-620. Darcy, S. et al., 2008. Visitor Accessibility In Urban Centres, Darcy, S. and Dickson, T. (2009) A Whole of Life Approach to Tourism: The Case for Accessible Tourism Experiences. Journal of Hospitality and Tourism Management. 16(1), pp. 32-44. Darcy, S. (2002) Marginalized Participation: Physical Disability, High Support Needs and Tourism. Journal of Hospitality and Tourism Management. 9(1), pp. 61-72. Kwai-sang Yau, M., McKercher, B. & Packer, T., 2004. Traveling with a disability: More than an Access Issue. ELSEVIER, 31(4), pp. 946-960. Kirchbert & Trondle (2012) Experiencing exhibitions: a review of studies on visitor experiences in museums. Curator, 55(4), pp.435-452 Leask (2010) Progress in visitor attraction research: Towards more effective management. Tourism Management, 31, pp.155-166 Management. 18 (2), 75-87 Milano, R., Baggioc, R. & Piattelli, R., 2011. The effects of online social media on tourism websites , Florence, Italy: BTO educational . Murray, M., & Sproats, J. (1990). The disabled traveller: Tourism and disability in Australia. Journal of Tourism Studies, 1 (1), 9–14. Swarbrooke (2003) The development and management of visitor attractions, 2nd ed. Butterworth Heinemann. Shaw, G. & Coles, T., 2004. Disability, holiday making and the tourism industry in the UK: a preliminary survey. Journal of Tourism Management , 25(3), pp. 379-403. Reports and Online Resources BBC News UK (2014) Disabled facilities at UK tourism venues must improve. Accessible at: http://www.bbc.co.uk/news/uk-28804914 [Accessed 23. 03. 2015] ESCAP (2000) Promotion of Barrier Free Tourism for People with Disability in the Asia and Pacific Region. Bangkok: Economic and Social Commission for Asia Pacific. GBTS, 2013. Volumes and Values of Domestic Tourism in Great Britain, VisitEngland, VisitScotland, VistWales. McCoy, C., 2013. Scotland Welcomes the World. Edinburgh, Visit Scotland . World Health Organization., 2011. World Report on Disability , Geneva: World Health Organization. Papworth Trust., 2014. Disability in the United Kingdom , Cambridge: Papworth Trust. Revitalise (2014) The Vitalise Accessible UK Tourism Report Available at: http://revitalise.org.uk/uploads/documents/Vitalise_Accessible_tourism_2014_infographic.pdf [Accessed 21.03.2015] Rumetshofer, H., & Wo¨ss, W. (2004). Tourism information systems promoting barrier-free tourism for people with disabilities. In K. Miesenberger, J. Klaus, W. Zagler, & D. Burger (Eds.), Computers helping people with special needs (pp. 280–286). 9th International conference proceedings, ICCHP 2004, Paris, France, July 2004. Berlin: Springer Verlag ScottishParliament. (2013). Demographic change and an ageing population. Edinburgh: Scottish Parliament. UNWTO (2005) General Assembly Recommendations on “Accessible Tourism for All”, taking into consideration the UN Convention on the Rights of Persons with Disabilities of 2007. VisitScotland, 2010-2014. VisitScotlad.org. [Online] Available at: http://www.visitscotland.org/ [Accessed 17 02 2015]. VisitScotland, 2014. Accessible Tourism. [Online] Available at: http://www.visitscotland.org/business_support/advice_materials/advicelink_guides/accessible_tourism.aspx [Accessed 24 February 2015]. VisitScotland., 2010-2014. VisitScotlad.org. [Online] Available at: http://www.visitscotland.org/ [Accessed 17 02 2015]. ​TNS (2014) Great Britain Tourism Survey, 2013 , Visit England, Visit Scotand, Visit Wales : Visit England, Visit Scotand, Visit Wales . Turco, D., Stumbo, N., & Garncarz, J. (1998). Tourism constraints for people with disabilities. Parks and Recreation, 33 (9), 78–84 Visit Scotland (2015) Glasgow welcomes, Available at: http://glasgowwelcomes.com/business-boost-free-accessible-tourism-training/ (Accessed: 17/02/2015). 7. Appendices 7.1. Appendix 1: Access Statement 7.2. Appendix 2: Group work –Personal Views on the Project Group Member Personal View Sarah Charlesworth Aneta Majbrodzka Emma Norton Cristiano Oliveira Linzi Paterson Jelena Stankovic 7.2. Appendix 3: Minutes of Meetings Minutes Meeting 1 – 13/02/2015 – 14.30 Present: Linzi Emma Jelena Cristiano Aneta Sarah Group Meeting Discussion of blackboard and what has been posted Going through the handbook to see if there is anything that has been missed out Discussion of the roles within the team: Sarah says that Jelena would be good at the facilitator as she is a calming influence and would be able to control the group Group agreed on Jelena as Facilitator Emma asks if Sarah is happy to carry on with the note taking Roles agreed as below: Facilitator – Jelena Note taker – Sarah Time keeper – rotational; Emma, Linzi, Cristiano and Aneta Readings split up for next week between Emma, Linzi, Jelena and Cristiano. Sarah and Aneta to pick readings from week 1 that have not been evaluated Discussion of report and looking at the sections which need to be covered – discussion of access statement and confusion over if the whole group compile this section Project split up as per below: Project (intro, conclusion and editing) – Jelena Visitor attactions – Emma Accessible tourism – Aneta Access Statement – Sarah and Linzi Review of process and recommendations – Cristiano Daniel joins the group for seminar: minutes from this section where only recorded when relevant Discussion of report and what has to be split up Aneta and Emma to have their sections completed for next week Discussion of what will be needed for the visit to Strathclyde park in two weeks’ time Tape measure Camera Paper and pen Group to be split in order to be productive: Sarah and Cristiano: Outdoor Emma and Linzi: Upstairs Jelena and Aneta: Downstairs Discussion of time that the class runs: few of the team have work commitments so Daniel is going to see if we can have the class 1 hour earlier. Minutes Meeting 2 – 20.02.2015 Present: Linzi Emma Jelena Cristiano Aneta Sarah Group Meeting Discussion of blackboard and what has been posted Emma and Aneta have both completed their sections – however Emma aware that there is research needed for visitor experience. Going through the handbook to see if there is anything that has been missed out and whats to be done next Discussion of what will be needed for the visit to Strathclyde park in one weeks’ time Tape measure Camera Paper and pen Group to be split in order to be productive: Sarah and Cristiano: Outdoor Emma and Linzi: Upstairs Jelena and Aneta: Downstairs Each team to compile small proposal of what is to be done at meeting next week Readings to be done (not main priority: essay due the 6th and report) Minutes Meeting 3 – 27.02.2015 Present: Linzi Emma Jelena Cristiano Aneta Sarah Site Visit When arriving at the site we split into our 2s: Sarah and Cristiano: Outdoor Emma and Linzi: Upstairs Jelena and Aneta: Downstairs Research conducted: following access statement tool Once completed meeting to discuss what was to be completed the following week Discussed with Haleigh what she would like to add Minutes Meeting 4 – 06.03.2015 Present: Linzi Emma Jelena Cristiano Aneta Sarah No meeting due to assignment to be handed in and work to be collated from last week Minutes Meeting 5 – 13.03.2015 Present: Linzi Emma Jelena Cristiano Aneta Sarah Group Meeting Laura from NLC came to visit to discuss the access statement Went through feedback – page by page – to see what is to be added and taken away Discussed the online accessibility tool (Cris recorded) Discussed how Laura feels the project has gone so far Laura left – Further conversation with Daniel Discussion of what will be needed to the access statement in the report Minutes Meeting 6 – 20.03.2015 Present: Linzi Jelena Cristiano Aneta Sarah Group Meeting Group met earlier than seminar to discuss report Went through each section of the report to discuss: Changes Editing Additional work Formatting Daniel joins the group Discussion of how Jelena feels about the editing and provided support Discussion of if the peer review is going to be used: decision to be made for next week Read More