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Room Division Operation Management - Essay Example

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103). For example, hotels can be split into a number of categories that comprise of booking, housekeeping, administration and communication…
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Room Division Operation Management
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Room Division Operation Management

Download file to see previous pages... Other organisations such as learning institutions provide accommodation plus reception services (Pizam 2010, p. 103). For instance, higher education institutions such as colleges and universities provide accommodation inform of hostels (Andrews 2008, p. 38). Accommodation services in such organisations comprise of administration, booking, as well as communication services, while the reception services comprise of enquiries, cashiers plus room allocation services (Pizam 2010, p. 103).
Accommodation and front office services are split into diverse departments and have a number of functions (Pizam 2010, p. 103). They include a front office manager whose works is to provide high quality services through providing more than the demands of the clients (Andrews 2008, p. 39). This manager plans, organises, controls, as well as directs all the functioning expenses plus the issue connected to the revenues (Pizam 2010, p. 103). The work of the guest service personnel is to welcome guests/customers who arrive at the hotel, show them the reception for clearing purposes, assign the guests their rooms plus assisting the customers carry their belongings to their rooms (Pizam 2010, p. 103). They also book and organise for guests’ arrival. Finally, night auditors work at the front office and they complement the work of the front office manager, as well as the guest service personnel. They also posts charges for numerous services offered to the guest (Andrews 2008, p. 39).
A number of legal and statutory requirements help prevent business oppression and preserve competition by regulating the business functions (Pizam 2010, p. 104). The law urges that hotel operators should agree on the scope concerning operations and terms of rates, room provision and business conditions along with uniforms. In addition, the room allocation law counts or holds the innkeepers accountable for the customers’ property (Andrews 2008, p. 39). Nevertheless, this ...Download file to see next pagesRead More
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