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Feasibility of Hotel to Implement Changes in Strategy - Essay Example

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The paper “Feasibility of Hotel to Implement Changes in Strategy” examines the change in strategy at hotel Penang Mutiara. The flexibility of the management is possible because this can be attested to the fact that the hotel can cope up with unexpected requests by customers…
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Download file to see previous pages This assures the guests of dependable services and satisfaction. (Gregory, G., Lumpkin, G.&Marilyn, L04).
The strategy of the hotel to cope with the influx of guests is feasible because the hotel has already moved to a system of having multi-skilled works to cope up with the needs the hotel has proved this also by having them call stuff from other hotels and restaurants to the do the job. This is the flexibility that is needed for the management to work effectively and efficiently. This proves that the hotel can have a better system which is more effective by having an on and off system of hiring labor and retraining the current workers to be multi-skilled or rehiring multi-skilled workers.
Changes to make sure Quality of services are there is necessary to be in place; in the case of this hotel, the guest can lose their luggage in transit to the hotel. The irritation may be transferred to the hotel, to tame and attend the guests can be hard thus a change of strategy can be implemented which allows the hotel receive their customers goods from the airlines and other transport services and being well connected with this transport networks to help to trace luggage’s and easy retrieval, this can tame the guests to allow them to enjoy the services of the hotels.
The atmosphere of the hotel plays a major role in the satisfaction of the guests since this creates the impression of luxury and class. This call for a change of the hardware of the place to be stylish has a test of class. Designs traced to the current meaning of class should be present. Say adoption of the latest trends in hotel management should be prioritized.  ...Download file to see next pagesRead More
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