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Hospitality Operations - Coursework Example

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Summary
The operations of the hospitality industry are subject to a number of distinctive challenges that render it dissimilar to other industries given its service context (Hassanien, Dale and Clarke, 2010, p. 17). The service context features a variety of characteristics including…
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Hospitality Operations
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Hospitality Operations

Download file to see previous pages... Banking on business development also aims at maximizing the quality of services provided to clients.
The hospitality industry experiences seasonal fluctuation in client turnout. Products in the industry also tend to be based on determinants that dictate the supply and demand trends in the sector. Tourists, for instance, may visit a region during a given period or depending on climatic conditions. The sales of various products may as well be high during a given event or occasion. This is inclusive of income from a number of tourist attractions that may have peak and off-peak periods. Tourists may visit a park to observe a given behavior of wildlife, e.g., migration, which they portray during a given season. The seasonality in pricing is also prominent in the hospitality industry with variations in demand (Laws, 2005, p. 117).
Unlike other industries, customers in the hospitality industry do not acquire physical ownership of the products offered. Being a service industry, customers own the experience that they achieve from the services offered. They do not, notably, own the services offered. Provision of quality service is vital to ensure customers get the best experience. This helps maintain customer loyalty and aids organizations to maintain competitiveness in the industry.
Services offered in the tourism industry are nearly perishable and challenging for the time limit available during service provision. This also creates a challenge in achieving harmony between demand and supply constraints. Achieving valuable management of yields is vital in achieving the best performance in the hospitality industry. Setting up complementary services and strategies to boost income during nonpeak demand is essential, as well. Need to Ensure Conformity to Local Needs
A strategy by hospitality business to expand operations may meet a number of challenges. Expansion strategies ...Download file to see next pagesRead More
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