Many experts from hotel industries believe that the applications of information technology (IT) are one of the easiest ways to establish a bridge with potential customers.This paper discusses the potential impacts of information technology on hospitality industry…
Download file to see previous pages...
Hence, these changing information technology trends in hospitality industry force all economical hospitality firms to practically take advantage of any innovative technology that can offer their business considerable perfection in forms of greater customer satisfaction and employee efficiency. There are numerous researches have been conducted to determine the impact of information technology on hospitality industry. In this scenario, a research that was carried out in Australia by (Lee et al., 2003) declared that the information technology has significant influences over the capability of hospitality firms in order to facilitate their workers, increase efficiencies, enhance service quality, gain competitive edge, effectively build and maintain associations with customers, and increase overall business productivity (Karadag & Dumanoglu, 2009; Lee et al., 2003; Galen et al., 2003). This paper discusses the potential impacts of information technology on hospitality industry. In this scenario, this paper will discuss the information technologies that are being used by the hospitality industry to manage their business operations....
Many researches show that information technology has become a key driver of growth for the hospitality industry in the past few years. In addition, up-to-date tools and software applications for carrying out tasks such as flawless communication and distribution of operational information, synchronized inventory access, and collection of important performance data, have changed the structure of hotel and restaurant business. As well, one of the biggest advantages of this process has been the improved customer experience and satisfaction, leading to higher devotion. In this way, information technology has augmented earnings for hospitality industry, and also helped them in saving expenditures on a long-standing basis by minimizing the human resource and enhancing the quality of service and business performance (Pandey, 2010). Historically, the business processes of hospitality firms have been managed using cards, manually, or paperwork at the front desk in order to keep up a correspondence with old and existing customers. In this scenario, hoteliers were mainly at the compassion of the needs of guests to get there, and on their own efforts and staff to be there for possible surges or extended deficiencies of tenancy. Without using information technology supported methods hospitality industry was facing serious problems. In this scenario, (Nikolis, 2008) discuss some of the important areas of the hospitality industry which has been improved by the information technology. According to (Nikolis, 2008), the basic reason that information technology has turned out to be significant is its usefulness for the billing. In view of the fact that traditional paper-based and manual data entry was slow, time-consuming and ineffective, and
...Download file to see next pagesRead More
Cite this document
(“Impact of information technology on Hotel Business Essay”, n.d.)
Retrieved from https://studentshare.org/tourism/1398183-impact-of-information-technology-on-hotel-business
(Impact of Information Technology on Hotel Business Essay)
“Impact of Information Technology on Hotel Business Essay”, n.d. https://studentshare.org/tourism/1398183-impact-of-information-technology-on-hotel-business.
Contributing tremendously to the global economy, the hospitality industry is at the root of almost all other industry, considering its widespread scope and application. From travel to lodging, the hospitality industry has a strong impact on the lives of both individuals and businesses on a personal and economical level.
The organisation chosen for this report is Radisson Edwardian Hotel in the UK. It is one of the famous luxurious hotels in the UK. Further, this report will outline the 7Ps of marketing and how Radisson Edwardian Hotel applied 7Ps in their hotel.
Simple economics works when a society flourishes because of an ongoing business, and the same is reciprocated when a business booms and develops because of the society within which it prevails. However, every society undergoes a series of developments from time to time and the past century has been regarded as the era of information technology.
The purpose of this research is to outline the potential impact of information technology on hospitality industry. This paper will present an analysis of the IT tools and applications that are being used by the hospitality industry. This paper discusses the advantages gained by the hospitality industry from these information technologies.
The 21st century has witnessed a tremendous growth in the use of information technology in conducting business globally. Information technology has made it quite easy to reach clients, order for goods, and bid for contracts or even negotiate for mergers with multinationals around the world.
rkets. In relation to the business strategies of the modern organisations, the marketers are highly motivated to emphasise the integration of well-built and advanced information system in order to make more efficient use of the organisational process and easily achieve their range of business objectives and goals (Wigand, Mertens, Bodendorf, Picot, Konig & Schumann, 2003).
Almost all companies have an Information Technology department. The IT department performs functions such as; collecting business data, processing the data in order to get the business information, transmitting