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Impacts of Information Technology Systems on Hotels - Essay Example

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The report utilizes charts and graphs to explain the trend of technology adoption and use in hospitality industry. In order to answer this question objectively and…
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Impacts of Information Technology Systems on Hotels
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Download file to see previous pages ation technology systems enhance customer experience, increase revenues, differentiate brands, improve cost effectiveness and finally increase security. The recommendations include: embracing and implementing information technology systems that reflect the current trends in the global business environment and the need to have the staff in the industry compliment the information provided over the internet.
The hotel industry, and in extension the entire hospitality industry, has significantly evolved over the years as it strives to meet the emerging customer needs in the modern digital era. This has been prompted by the emerging technological innovations that currently characterize daily life in almost all spheres. In recognition of these changes, the hotel industry has kept up the pace with modern times by embracing and integrating technology as a key component of hotel operations. Currently, hotels operate real-time service delivery through efficient websites, booking systems and fully automated management systems. Indeed, the Hotel Investment Conference convened in Durban identified technology as the driver of change and innovation in this broad industry (Reynard, 2012). The benefits of technology-based solutions not only accrue to the hotel operators, but also to the customers served by the industry. This paper seeks to answers the question: should a hotel invest in Smartphone-based check-in and information systems?
The major technological innovations that have changed the trends in the hotel industry are largely driven by the globalized business environment. As a result of globalization and increase in international trade, traveling and efficient international links are becoming an increasingly important aspect of the global hotel industry. This implies that the technology systems should offer global solutions so as to cater for the varied needs of customers in different locations. Secondly, the unprecedented growth and relevance of social media platforms has ...Download file to see next pagesRead More
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