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Role of Information Structure And Innovative Internet Technologies In the Organizational Efficiency of DVLA - Case Study Example

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Summary
This report talks that information is gaining much importance in the organizations irrespective of their nature and type of functions. Government is assumed to be the major holder of all types of information and hence public seek a responsibility from the government in information process…
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Role of Information Structure And Innovative Internet Technologies In the Organizational Efficiency of DVLA
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Role of Information Structure And Innovative Internet Technologies In the Organizational Efficiency of DVLA

Download file to see previous pages... Information systems play a strategic role in the life of an organization because they can directly affect the decisions and plans made by the managers but also show influence on how products and services are produced. Recently, the potential of the internet and related digital technologies to transform service delivery has become a central focus for policymakers (McLoughlin et al, 2004).
Role of Internet in Organizational IS:
Internet systems have opened the doors to new Organizational Structures like-
a). Flattened (less hierarchical) and decentralized organizational structures: These show flexible arrangements of generalists. And rely on real time information to deliver customized products and services. Another characteristic feature of such systems is serving specific markets or customers.
b). Virtual Organizations: These kinds of organizations have short term organization structures and partnerships to satisfy immediate needs. And they keep changing their structure continuously.

Using the internet won't just make people's lives easier, it will change the way they think about government: Modern rather than institutional, efficient rather than bureaucratic. ' The web has the ability to reinvent government in a way that nobody could have imagined in the early 1990s, and in the way that matters most to the citizen and business who receive public services and t the taxpayers who pay for them" (Holmes 2001:17).
Holmes along with authors like Caston and Tapscott 1992; Alexander and Pal 1998, argue that the need for governments to go online with effective, efficient and wide-ranging services will be inevitable in societies where the majority of the population now leave a good portion of their lives in cyberspace. (idea-knowledge)
As observed by Holmes:...
This essay stresses that the DVLA website offers easy and structure menu listing under the headings like Online services which list all types of transactions the website offers and the Forms that a user can download and the publications the user can read and access. Along with the main listing the website offers search criteria for general search and context based search in the form of Browse the Register of Number Plate Suppliers and Search the Register of Number Plate Suppliers. The website also gives the Sitemap to locate the non prominent services or listings from the about us link. DVLA has taken up a casework system across two customer service departments for Driver Customer Services (DCS) and Customer Enquiry Drivers (CED). While processing application forms and transactions, DVLA has to deal with exceptions, or "casework", where information is incomplete or incorrect and needs further investigation.
This paper makes a conclusion that though DVLA is one among the Vehicle registration websites of different countries, the uniqueness of the Information system comes along with the adoption of innovative technologies like on road Camera systems for Vehicle Identification systems and instant retrieval of information for case investigations. The strategy is not only planned by the government but is made a reality for the effective service of the public in the form of online registration for licensing and taxing systems. ...Download file to see next pagesRead More
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