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Deming's 14 points - Assignment Example

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The 14 points or guidelines are applicable to any domain or industry. One of the key insights offered by Deming is how a high level of quality (or even a…
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Demings 14 points
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Download file to see previous pages Deming makes clear that ‘defect detection’ and ‘defect prevention’ are preludes to the continuous improvement process. An optimal defect detection system would not operate on the misplaced assumption that increasing the quantity of tests (mass inspection) would automatically “decrease the variability of the quality characteristics of products and services.” Likewise, a robust defect prevention system would not consider ‘zero defects’ as the ultimate hallmark of quality. Instead it would take into account the concept of ‘entropy’ in the life-cycle of a product and device methods for mitigating it. Continuous Improvement is basically looked at as the “ongoing reduction of process (unit-to-unit) variation, even within specification limits”. It is impinged on the fact that by reducing unit-to-unit variation around the nominal value the incurred production costs are also reduced.
The SDSA Cycle stands for Standardize-Do-Study-Act, which is a technique for standardization of a process. The first key step toward standardization is identification of “best practice methods with key indicators of process performance”. Consensus among employees involved in the process is important. Hence a commonly agreed flowchart of the process is followed by all to ensure consistency. In the second stage (Do) trials and experiments are run on the standardized best practice methods. Following this, in the Study stage of the SDSA Cycle, the efficacy of the best practice methods are evaluated through an analysis of key parameters. Finally, in the Act stage of the cycle, managers attempt to ‘formalize’ the best practice methods that have stood the scrutiny of trials. But in order to materialize and enhance the best practice methods thus formalized the management will have to follow through the PDSA cycle.
The PDSA cycle stands for Plan-Do-Study-Act. Its purpose is to aid the management in “improving and innovating ...Download file to see next pagesRead More
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