Experiential Investigation about the Social Exchange Theory - Report Example

April, Social_Exchange Theory Introduction The social_exchange theory deals with communication with other individuals. The paper delves on the social_exchange concept. The paper focuses on the importance of the concept’s compliance on society. The social_exchange concept ensures order in society. Social_Exchange Theory Under the social_exchange theory, the concept correctly espouses the individuals meet in order to negotiate the requirements as well as the rules of every interpersonal interaction or relationship (Heath & Bryant, 2000). Cooperation among the members of a community is one of the main ingredients of beneficial social_exchange theory (Doscher, 2014). The same theory postulates that individuals normally enter into positive relationships and try to avoid negative relationships at all cost. Likewise, people who strike up and do their best to maintain a positive relationship will enter into and maintain the favorable positive relationships. Further, the social_exchange theory can be equated to the monetary_exchange concept. The concept rightfully dictates that people will do their best to receive as well as giving fair value for their actions (Heath & Bryant, 2000). Walking into the 7-11 food establishments, I pay for a cup of slurpee beverage. In exchange for the money I pay for each cup of slurpee beverage cup, I expect to sip a cold, tasty, and thirst-quenching beverage. Finding the slurpee cup contains coffee taste, I will complain to the 7-11 store personnel. The store personnel will then investigate why the slurpee cup tastes like coffee. I will complain that the slurpee beverage cup should not contain some amounts of coffee. In response, I and the store personnel may propose that the slurpee cup be exchanged with a new cup coffee- absent slurpee beverage. Furthermore, the above 7-11 store scene is a very good example of the social_exchange theory. I will do my best to ensure the 7-11 store personnel will comply with the rules of social_exchange. The rules of social_exchange require the 7-11 store personnel must give me fair value for the money that I paid. I paid for a cold coffee-absent slurpee beverage. The store advertises that it offers coffee-absent slurpee beverage to its current and future business 7-11 customers. The store personnel must comply with its advertisements. It must not offer coffee-tasting slurpee products (Heath & Bryant, 2000). Diagram 1 7-11 Slurpee Beverage In the same manner, the 7-11 store personnel rightfully expect the customers to pay the fair value for the company’s advertised store products (Heath & Bryant, 2000). The above diagram shows the slurpee beverage sold in our nation’s many 7-11 food refreshment outlets (7-11, 2015). The store personnel correctly deliver the cup of pink-colored slurpee beverage in its standard green-colored beverage paper cup. The store personnel expect to pay the store price for each slurpee cup. If the money paid is $1 less than the store’s slurpee price, the store personnel will insist that I add the missing $1 to the store personnel. In the same manner, the store personnel are expected to deliver the amount in excess the store’s advertised slurpee beverage product price. If I gave a $100 bill to the store personnel as payment for the Slurpee beverage cup, the store personnel will deduct the slurpee price from the $100 bill. The store will return the excess amount, $100 less the store’s slurpee beverage pegged store price, to me. If the 7-11 store personnel unintentionally delivers a half-filled slurpee beverage cup. My immediate reaction is frustration. I rightfully feel that the store personnel should do their best to deliver the fair value of the money paid. The money customers like myself give to the store personnel normally indicates that the buyer wants a fully filled cup of cold sweet-tasting slurpee beverage (Heath & Bryant, 2000). Using the same 7-11 store scene, I rightfully expect the store personnel deliver fast quality service. Delays should not be allowed (Heath & Bryant, 2000). When the customers enter the 7-11 stores, they expect the store personnel to immediately attend to the customers’ every store need. The store personnel should not be talking with each other for 15 minutes, ignoring the long line of angrily awaiting customers. Store personnel must be eager to attend to the inquiries or instructions of the current and future business customers. Serving the customers’ every need must be prioritized above the store personnel’s every need. Further, the same 7-11 store scene requires the customers are correctly entitled to a clean comfortable eating environment (Heath & Bryant, 2000). I prefer eating in stores where the food table is always kept clean and comfortable. The store personnel must ensure flies are not found within the store’s food table location. Likewise, the store personnel must ensure that the food tables are constantly cleaned. Customers are easily turned or dismayed with a dirty food table. When prior customers finish eating his or her food and leaves the 7-11 food tables, the 7-11 food attendants must immediately clean the food table. The cleaning is done in order to deliver a clean food table to the next food customers. When I enter the 7-11 store premises, I expect to pay for the healthy food items (Heath & Bryant, 2000). I always inspect the food labels in the 7-11 stores to determine the expiry date of the food purchases. Expired food products are unhealthy food choices. Expired food products should not be displayed in the 7-11 store shelves. Consequently, the store personnel must ensure all food alternatives displayed in the 7-11 store shelves are not expired. The store personnel should constantly check the expiry dates of the food choices. The expiry dates indicate to the 7-11 store personnel that they should be removed and discarded. The removal will ensure the unhealthy expired food items will not be purchased by the current and future business 7-11 customers. If the customers find expired food items in the 7-11 stores, the customers should not buy the expired food items. The customers can report the expired food items to the nearest or available 7-11 personnel. In response, the store personnel will immediately remove the expired food items from the store shelves. The store personnel must thank the observant customers for reporting the expired items. Learning: Social_Exchange Theory My learning of the social_exchange theory correctly makes my communication or interchange with other persons more comfortable, safe, and cooperative (Heath & Bryant, 2000). The theory strengthens me to demand that my rights be upheld. In the 7-11 premises, I have the right to demand that unexpired foods are bought. The theory gives me the strength to complain to the store personnel. The complaining will include reporting the spoiled and expired food items to the store personnel. In response, I demand that the store personnel immediately remove the expired items from the 7-11 store shelves. If the store personnel refuse to remove the expired items from the store shelves, I can report the refusal of the store personnel’s refusal to the proper community health authorities. Further, the theory correctly gives me the required strength to insist that the store personnel immediately attend to my 7-11 food service needs (Heath & Bryant, 2000). The store personnel must immediately adhere to my request to clean the food table. I can complain to the store personnel so they can remove the prior food customers’ leftover food wrappers, empty beverage bottles, and other food containers that were remnants of the prior customers’ using the 7-11 food tables. Furthermore, the theory rightfully authorizes me to fast service (Segre, 2014). I can insist the store personnel immediately assist m in finding my preferred food items. I know that the store personnel must immediately come to my rescue in my dilemma. My dilemma includes finding where my preferred food items are located within the 7-11 store shelves. My dilemma includes finding whether the store has the customers’ preferred food choices. My dilemma includes reading the small letters describing the contents and expiry dates of the store’s food items. Consequently, the store’s adhering to the social_exchange concept increases store revenues. Happy customers will return to the 7-11 stores if they experience excellent store personnel service (Segre, 2014). I correctly adhere to my social_exchange theory responsibility. Failure to comply may lead to chaos. People must comply with society’s social_exchange concept in order to live in an orderly society (Gergen, 2012). I must pay the price of the food items taken from the food shelves. I must not delay in the payment of my food items in order to give way to the next customers’ need to pay for their own food purchases. I must damage the food items displayed in the food shelves, including denting or excessively pressing the sandwiches, hotdog, and other paper-wrapped food items. My beneficial learning includes the individuals need to adhere to social_exchange theory. Individuals must comply with society’s prescribed activities. Individuals must do any act that ill anger or insult other individuals in the community. In the same 7-11 store environment, the customers must give way to other 7-11 customers who are searching for their own food preferences. The customers must not delay leaving the food tables in order to give way to the next awaiting 7-11 store customers. Inside the 7-11 stores, the customers must show respect for the rights of other 7-11 stores. Failing to comply with the social_exchange theory, the 7-11 store personnel may persuade the unruly 7-11 store customers to immediately leave the store premises in order to avoid fights or commotions among the quarrelling 7-11 store customers (Khwaja, 2013). Conclusion Summarizing, the social_exchange theory focuses on communication with other persons. The social_exchange concept requires everyone’s compliance. The importance of the theory’s compliance on society includes peace, economic or store revenue rise benefits, and understanding among its members. Evidently, the social_exchange concept correctly brings order and economic benefits to society’s residents. References: 7-11. (2015). Slurpee. Retrieved April 19, 2015, from 7-11: < https://www.slurpee.com/ > Doscher, K. (2014). Recovery Management in Business to Business Markets. New York: Springer Press. Gergen, K. (2012). Social Exchange Theory. New York: Springer Press. Heath, R., Bryant, J. . (2000). Human Communicati Theory and Research: Concepts, Contexts and Challenges. Mahwah: Lawrence Erlbaum Press. Khwaja, J. (2013). Toward a General Theory of Exchange. Bloomingdale: IUniverse Press. Segre, S. (2014). Contemporary Socialogical Thinkers and Theories. Burlington: Ashgate Press. Read More