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The report is defragmented into three main tasks. Task one, will provide my on-going communication initiative with a health client. Task two will provide an in-depth human resource assessment on the nature of communication in health care management. The last task will provide an ICT background in health care management.
I am dealing with a mental client who has specific communication needs. My intervention is therapeutic communication given that it accepts the client at his or her present level or functioning. I being the practitioner will work with the client whose communication and social interaction skills are limited and whose behaviour seems offensive, unpleasant and bizarre (Beech and Bowler, 2003, p. 32). I am required not to be non-judgemental while assisting the client towards more healthy adaptation and more effective communication. The most important factor influencing the emotional climate of therapeutic communication is the acceptance of the client that includes his needs, strengths, weaknesses, and problems. I will, therefore, use theories and strategies to interact with the client.
With respect to the nature of our client, we are going to apply two principle theories, the Pavlov Theory and Skinner Theory of communication. Pavlov (1927) (Pavlov et al., 2008, p. 377) described a system for changing behaviours through linking external stimuli to modify subjects reflexes. As such, the reaction normally produced reflexively in response to a once stimulus that was progressively induced in reaction to another stimulus of these stimuli that were consistently experienced together by the subject. Skinner operant conditioning theory describes systematic rewards for desired behaviours and innovation of undesirable behaviour.
PAVLOV second signal system will be providing the appropriate approach in health care management. The approach will assist the team
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