Conflict in the modern organisation is inevitable and well-documented. Managers can expect conflict within and across functions, especially at any time when opinions are expressed. That career advancement is often on the line is, as well, a compounding issue…
Download full paperFile format: .doc, available for editing
Download file to see previous pages
Many strategies have been offered and this paper will examine several models that have been used by companies to turn employee conflict into productive (and profitable) behaviour.
Conflict has been studied extensively in recent years, often in connection to studies on workplace teams. Most workplaces in the United Kingdom utilise workplace teams, according to the 2004 Workplace Employment Relations Survey (Overell, 2005). The survey also shows that serious conflicts are relatively rare, with Overell noting that just 8 percent of employers have had a tribunal claim brought against them. But it is the less serious types of conflicts amongst employees doing their assigned jobs that can hamper an organisation: the disagreements over how to handle a problem, or what project to tackle next, or even how many meetings to schedule to address another problem at hand. Serious problems can arise when the dynamic at hand diverts the team's energy from its task (Haddock, et al., 2005: 87). Some authors (Gibson et al., 2003: 250) define negative conflicts as "dysfunctional," because it harms the organisation. Contrast that, then, to "functional conflict," which produces constructive debate and promotes change.
Some causes of conflict include personality differences, different value systems, conflicting roles and goals and rivalry among team members or between different departments within the organisation. Organisations prize diversity and diversity often breathes in fresh life (Winter, et al., 2005:67) but it can also bring constant sources of conflict and disagreement.
Conflict is not to be provoked, certainly. Measures can be taken to divert disruptive and dysfunctional conflict before it occurs. Collaboration amongst team mates or within the organisation as a whole is desirable, adding value to the company with many benefits, including faster decision making and lower costs (Weiss & Hughes, 2005: 93). To get to the point of effective collaboration requires, Weiss and Hughes add, figuring out how to resolve conflicts that naturally arise. That process also produces benefits, as disagreeing staff (regardless of how organised) can generate new ideas that would have not been thought of previously. The authors, partners in a management consulting firm, describe this as "the crucible in which creative solutions are developed and wise trade-offs among competing objectives are made." Lack of conflict may be a symptom of stagnation or a reliance on "groupthink," where members simply agree on a solution to be done with it, or for political expediency, and not for the good of the organisation. Gibson et al. note (p. 251) that, in other areas of Western culture, such as family and school life, conflict is suppressed and participants are asked to accept situations without question. Many companies have long awarded managers for lack of conflict, so the pressure to suppress disagreement is still embedded in people when they arrive at the workplace.
Based on the work of industrial psychologist Kenneth Thomas (1976: 889-935), five methods for dealing with conflict occur in the workplace: Avoidance, Accommodation, Compromise, Competition and Collaboration. These strategies have been further defined by DeJanasz et al. (2001: 247-249). Avoidance is quite common, following the traditional social view described above that conflict is always bad. Accommodation involves "smoothing over" disagreements, often using the accommodation as social capital for some later negotiation. When disagreeing parties compromise, they
...Download file to see next pagesRead More
(“Conflict Management Assignment Example | Topics and Well Written Essays - 1000 words”, n.d.)
Conflict Management Assignment Example | Topics and Well Written Essays - 1000 words. Retrieved from https://studentshare.org/sociology/1511415-conflict-management
(Conflict Management Assignment Example | Topics and Well Written Essays - 1000 Words)
Conflict Management Assignment Example | Topics and Well Written Essays - 1000 Words. https://studentshare.org/sociology/1511415-conflict-management.
“Conflict Management Assignment Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.org/sociology/1511415-conflict-management.
Firstly it is seen that the contexts in which management seeks to bring about a change might not be applicable after a few years or months. This is because situational contexts are dynamic forces which keep changing over time. This can be elaborated using the following example.
A few years ago I worked at a start-up company as a quality control operator. The firm had high hopes of building a strong corporate culture. One of the biggest clients of the firm was the social media sensation, MySpace. I was part of the initial crew that started working for the company.
In the case of parties who are in the same setting such as organizations, one party may yield to the point of view of the other during decision-making so as to facilitate quick expedition of the process for the ultimate good of the
Because I had to pass over Jack’s place before getting to Marcus’s, it was only logical that I heed his plea of going the party together. After all, he was my friend and I would call in at his place even
I paid money to the car owner because the accident happened just because of me. The car owner threatened me of taking the matter to the police had I not cooperated
In future, I would like to use collaborative conflict management style because
In my experience, I have had to negotiate everything from a good starting salary to getting a faster computer on my work desk. Employers will be content to give you a low salary and the least number of benefits while getting the most out of your experience
It is inevitable and unavoidable in a business process, especially when an organization faces change and responds to dynamic situations. Some definitions of conflict are as follows. "Conflict is awareness by the parties involved in discrepancies, incompatible wishes, or irreconcilable desires", etc.
They are also people that I have had to settle conflicts with, in the past, so they both have a basis for their analysis. I regard their opinion about my life very highly hence I am able to rely on their perspective about
rganization can bring forth the differences in the work process and give rise to disputes and conflicts among the managers and the workforce of the firm. This study will focus on the influence of organizational cultures in the process of conflict management within the
6 Pages(1500 words)Assignment
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Save Your Time for More Important Things
Let us write or edit the assignment on your topic
with a personal 20% discount.