The effect of perceived job stress, social support, and emotional intelligence on job satisfcation among urban police officers - Dissertation Example

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The study’s significance is that it can assist police forces in increasing job satisfaction. The research is also important because it emphasizes how important social support and emotional intelligence is upon employee morale and job satisfaction…
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The effect of perceived job stress, social support, and emotional intelligence on job satisfcation among urban police officers
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Download file to see previous pages About the same percentage of the participants were male (62%). The study also found that 54.6% of the participants had low social support, and 45.4% had high social support. The percentages for emotional intelligence were 48.5% of the participants demonstrated low emotional intelligence, while 51.5% of the participants demonstrated high emotional intelligence. There were four categories associated with the grouping of social support and emotional intelligence – low emotional intelligence and low social support was the highest of the groupings at 31.3%. The next highest grouping was high social support and high emotional intelligence at 28.3%. After this is low social support, high emotional intelligence at 23.3%. The last grouping is high social support and low emotional intelligence at 17.2% (Table 1). The first research hypothesis was that officers with high social support from co-workers would report high emotional intelligence. The study found the correlation was significant, and individuals with high social support and high emotional intelligence comprise the second highest grouping. The second research hypothesis is that police offices with high social support and high emotional intelligence will report high levels of job satisfaction. The correlation was significant for this hypothesis as well. The third hypothesis was that high perceived job stress would correlate with low job satisfaction regardless of social support and emotional intelligence. The findings did not support this. 1. Literature Review ( Literature Review that agrees with finding) The first finding was that high social support from colleagues would equate to high emotional intelligence. The correlation for this was significant. This was in accord with Thorndike (1920), as he states that high...
The first part of this paper is the introduction. This went over the statement of the problem, which is that stress is a corrosive influence in police departments, and is costly in terms of manpower and time. It also went over the purpose of the study, which is that this study will research the confluence between job stress, emotional intelligence, social support and job satisfaction. The limitations were that that there could be response bias and generalization. The delimitations were that absent police officers would not be a part of the study. The literature review covered studies regarding stress, emotional intelligence, social support and job satisfaction. The preliminary findings were that emotional intelligence possibly could positively affect the job satisfaction of employees, as it assists officers in having empathy with others. The literature on social support finds a generally positive correlation between social support and job satisfaction and lowered stress. Finally, the factors that go into job satisfaction were examined, including the effect of race and gender on job satisfaction, as well as age. The next chapter described the methodology, which is based upon surveys. It also explained how the data would be analyzed, how many surveys would be given, and how the surveys would be administered. The ethical concerns are also addressed in this chapter. The findings is the chapter after this, and the findings show that the first and second hypotheses were borne out by the study, and the third one was not. ...Download file to see next pagesRead More
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