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According to Rayner (2013) these relationships are quite essential in the performance of the public organization, thus management is to see to it that these relationships are maintained effectively and remain extremely functional.An illustration of how good working relationships are important in public organizations has been reflected in the case study; when Peter Mathews took the position of the Acting Director of Immigration, his relationship with that of his ten; area and program managers was quite strained 1. If anything, his relationship to them was characterized by resentment and impasse (opposition) which is an absolute inhibition to the success of any public organization. It is evident to see exactly how Peter Mathews got frustrated at his unsuccessful efforts to connect to his managers such that he took it upon himself to figure out ways how to improve the organization which, unfortunately, only brewed more hatred; causing him to rethink his choice to take up the job in the first place.
Additionally, Public service organizations the Immigration inclusive is subject to attaining high rates of performances. It is important to note with reference to Baird and Green (2008) that the performance of the public service is quite critical in guaranteeing the rule of law and safeguarding national security.This illustrates the fact that public organizations require that the management in place puts in a lot of effort to secure productivity in terms of good performance and effectiveness in accomplishing the set goals and objectives of that given organization 2. Failure to do so only shows that the government in place is not effective in implementing the laws and in protecting its citizens as well. It is for this reason that in the study, we realize that the Director General (DG) requests Peter Mathews to leave his job with an employment services group to take on a sixth month assignment as an
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