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Quality Pioneers (F) - Essay Example

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Edwards Deming as one of the pioneers of total quality management believed that employees had nothing to do with the quality; he instead insisted that it is the problem of the management. Edwards made it clear by letting it known that for any achievement, quality of the process…
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Quality Pioneers (F)

Download file to see previous pages... Edwards was the symbol of quality, he always insisted on the quality way of doing things more on the roots. He believed in the principal of putting efforts on the production part rather than concentrating on making profit.
The fitness for use theory proposed by Joseph Juran has been embraced all over the globe. Joseph insisted on meeting the customers expectations in terms of quality and explained the advantages of the product meeting or even exceeding their expectations. Being a prolific author, Joseph emphasized on customer satisfaction and shifted his focus on technical and management level. He believed in three principals, quality of planning, controlling, and improvement (K. Heldman & M. Heldman, 2007). Joseph made greater contributions in shaping the business world; he is seen as a mentor to many. His principals of ensuring the quality and customer satisfaction has made it easy for organizations to embrace his theory (Bou, and Beltran, 2005)
Philip Crosby who tolerated the zero defects theory. For this to be achieved he proposed that the prevention is more important than anything is, so there must be a balance at the start of the project for quality results. He strongly believed it was wiser and cheaper to meet quality standards rather than redoing the process again. The zero defects in accordance with his book Quality free says that it must be planned (K. Heldman & M. Heldman, 2007). Researchers have found it necessary to appreciate the role he played in shaping the economic factors. Philip in his writings insisted on the need of serving the interests of customers first before that of the organization (IFLA Satellite Meeting, Savard , International Federation of Library Associations and Institutions, 2002).
Professionalism in the field of business economy must be guided by ethics. This means that each organization has to follow certain rules for its growth. The theories have raised more confusion as compared to solutions. This is because some ...Download file to see next pagesRead More
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