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Social Psychology Violating a Social Norm I remember this day when I was waiting on a queue to be served at the bank, I got so much excited until a begun to shout loudly as I jump up and down on the line due to the fact that I just realized that my father had deposited some money to my account to help me purchase my car. This caused disturbance to other people who were in the queue and even people around until everyone was left staring at me in a way to suggest annoyance. This then left me feeling so embarrassed as I became a nuisance to the crowd.
Quietness as a norm is expected to be maintained everywhere in the society unless it is very necessary and unavoidable. This was created in the society so that peace can be maintained and people can be allowed to have their pieces of minds and operate in the quiet environment. Of course everyone would like to work and be in a non-noisy place. However, not as expected, there are people who consider shouting as part of their work especially in South China (Edward, 2013). Instead of considering shouting as a disturbance in the banking hall, people hawking in the streets consider shouting as the only way to alert their customers so to realize their presence and what they are trying to sell.
According to group-serving bias, there is always a tendency for a group to associate its success to its internal efforts while on the other hand associating its failures to the outside disturbances (Pett, 2013). It therefore means that, on that particular day when I violated a social norm in a banking hall, the bankers could have associated their delay in serving customers effectively on the disturbance that I caused as some customers who were already at the counter left to come and watch what was going on.
References Edward, S. (2013). Hawkers Shout to Attract Crowds Attention. South China Morning Post, 1-4. Pett. (2013). Group-Serving Bias. Alleydog International Journal of Psychology, 1.
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