Work Experience - Essay Example

Introduction My is Robert T. Leverette III. I was born on 15th August 1979 in NewYork. I was the younger of two children born to Robert T. Leverette Junior and Annabelle Walker Leverette. I completed high school in June 1998. I got married soon after to my childhood sweetheart barely two years later. The wedding in May of 2000 was one of the highlights of my adult life. My marriage was a source of much bliss and joy. My wife and I had a beautiful baby girl in the third year of our wedding. Jordan Leverette was a healthy and vibrant young girl who brought so much joy, and satisfaction to out married life. We raised her and provided all her physical and emotional needs. Unfortunately, my wife and I separated in March 2006. In the intervening period, we tried our best to sort out the seeming differences between us. Nevertheless, all the efforts failed to bear fruit. Consequently, the marriage was finally dissolved a year and seven months after the initial separation. Just like my wedding seven years earlier, my divorce in October 2007 was a fundamental event in my life with wide-ranging effects on my young family. After the conclusion of my divorce, I was awarded full custody of my minor child. Although I was ecstatic at the opportunity of raising Jordan to maturity, I was aware of the fact that such a monumental task would run me to the ground. Nevertheless, I was determined to do my utmost so as to fulfill all my obligations. There are various significant events that influenced the experiences discussed in my learning assignments. The first major event came after my graduation from high school in June 1998. In August 1999, I formed my company and gained my first shot at autonomy. The beginning of my work experience formed the first step in a long line of employment positions that I was privileged to hold from then onwards. Another significant life event that shaped my life was my marriage in May 2000. My wife and I had been acquainted since childhood, and the sense of attraction had grown over a long period. Therefore, it was extremely satisfying to tie the knot finally and have her as my wife. The start of my marriage coincided with the beginning of my professional career. I teamed up with my wife and formed a business called Accurate Answers. The company began operations in January 2001, barely a few months after our wedding. The corporation offered DNA and drug testing services. Accurate Answers provided onsite drug testing for county courts, consumers, and businesses. The success of our marriage coincided with the growth of our company. Since the company had only two employees, we kept our costs to a minimum and used the opportunity to draw closer as marriage mates. The birth of our child in November 2003 was another event that served to fortify our wedding by bringing us closer to each other as mates. However, our painful divorce in 2007 spelled the end of our matrimony. In the same year, the American economy experienced a deadly recession that pushed many entities out of business. Furthermore, social services awarded me full custody of my minor child. The unfortunate combination of these circumstances led to the dissolution of the enterprise. By 2012, I could no longer juggle a full-time job, a side business, and parenting. Therefore, I took the step to close finally down Accurate Answers after years of barely making profits. From that point forward, I resolved to proceed with my regular job as I also put more effort into raising my teenage daughter. Description of Experiences This section includes exhaustive details of work experiences discussed in my learning assignments. The list of work experiences and duties will prove my mastery of the learning objectives. It is hoped that this will enable me to acquire the necessary credits. In summary, I hope to obtain three credit hours per each of the courses outlined. As already mentioned, my work experience began in August 1999. I formed a corporation called Accurate Answers which started operations in January 2001 until May 2012. The company provided drug and DNA testing services. It served as an onsite drug testing unit for businesses and other private clients such as the county courts. In addition, I held a variety of employment positions starting from August 1999. This section will provide the details of my work experience beginning from my latest position to my earliest job. It will also include a list of specific duties and tasks completed under each occupational assignment. The listing of my lifelong work-related activities endeavors to show my qualification for the following courses: BUS 470 Global Business, BUS 480 Business Tactics & Execution, BUS 499 Business Policy & Strategic Solutions, MGT 330 Business Information Systems, MGT 400 Managing People for Performance, MGT 402 Project Management, MGT 413 Managing Change, MGT 450 Cultural Diversity in the Workplace, MKT 230 Principles of Marketing, and FIN 401Financial Management. As from 2013 to the present day, I have worked as a Commercial Account Executive at Tyco Is in Atlanta, GA. This post entails a variety of responsibilities such as: Develop and maintain relationships with customers Upsell Tyco Integrated Security products and services to new local commercial customers Renewing existing customer agreements Manage business relationships with clients to ensure timely and accurate program implementation, retention of the customer and increased penetration Accountable for the management of accounts, profitability and growth, new development of programs, execution of adopted strategies, retention, and sales and inventory management. Froom 2012-2013, I worked as a Sales & Service Representative at Cintas, Norcross. My post at Cintas had a flurry of responsibilities as outlined: Create and maintain customer contacts to enhance the availability of allocated markets. Oversee business undertakings so as to ensure full compliance with binding agreements. Create action plans designed to sustain the fulfillment of yearly targets. Create customer-based programs aimed towards improving the viability of products preferred by consumers. Isolate fundamental decisions necessary for management of accounts and contacts to direct the utilization of programs of sales and promotions. Verify sales records so as to ensure accuracy and inclusivity. Working to ensure the successful fulfillment of set targets and initiatives. From the period of 2006-2012, I served as a Care Operations Supervisor at AT&T, Atlanta, GA. My responsibilities as a Care Operations Supervisor included: Coach, Mentor, and Train 25-40 agents Motivate team through positive interaction and setting goals Coached and managed the outworking of an organization dealing with requests via social media, email, and telephone Conducted group meetings for communication, team building, and recognition purposes Manage the day-to-day operations of the inbound/outbound Customer Care Contact Center and identified instant and long-term priorities Assist internal and external customers with insurance claims (Sedgwick) and complaints made by customers. Led Quality Assurance overhaul for better business alignment with goals and customer satisfaction and changed the culture of the call center Offered input in performance appraisal, selection professional development, and termination of associates. Conduct new hire interviews using AT&T’s interview process In the period of 2002-2006, I worked as a Supervisor of Installation & Maintenance at AT&T, Atlanta, GA. My job description included obligations such as: Provides technical, administrative, and supervisory assistance for the maintenance and installation of essential/involved, non-design machinery and services, cable support programs, and equipment. Supervises clerks and technicians to guarantee that all functions are performed in a manner that meets safety and quality targets. Conducts and coordinates the required Capital Inventory. Performs safety evaluations of tools, vehicles, and procedures so as to detect potentially dangerous conditions. Offers training and cover for Accident Prevention Plan. Performs localized investigations of accidents. Traveling to work sites so as to conduct post and in progress quality inspections. Provided hands-on support of direct reports includes riding on service routes with Service Technicians Administers database for quality measurement plan. Provide oversight for a team of Maintenance and Installation workers. My first professional experience was serving as a Services Technician at AT&T, Atlanta, GA from 1999-2002. This posting involved a variety of functions as outlined below: Analyzes problematic issues and decides on the work to be performed along with possible timelines, considers and deciphers circuit diagrams, reports, and service order Ensuring strict adherence to expected practice. Maintain accurate and up-to-date records of progress. Utilizes equipment of computer access so as to accomplish some tasks, establish communication with other databases for reviewing and testing work tasks and duties. Reparation and replacement of defective telephone equipment. Utilizes test apparatus to receive and transmit signals from electronic devices. Conclusion This section will summarize the significance of learning experiences and compare them with my work experiences. The duties, tasks, and activities mentioned above show my competence as regards to the listed courses. Nevertheless, this section will examine the requirements of each course against my experiences mentioned above. This will enable me to acquire the aggregate of 30 credit hours. Global Business Management delves into the foundations of international business and management. It highlights different perspectives concerning management styles, human resource management, and organizational behavior. As has been mentioned, I formed a corporation called Accurate Answers in January 2001. Despite my relative inexperience, I was able to sustain the organization until May 2012 until the economic downturn forced it to run out of business. Despite other distressing events during the intervening period, I was able to maintain reasonable levels of profitability. My work experience at AT&T from 1999 to 2012 equipped with plenty of experience in handling business matters in consideration of world economic conditions. Business Tactics and Execution is a course that allows tactical decision-making, albeit using various strategies, frameworks, and analytical tools. The course aims to address the difference between strategic goals and capabilities for an organization. As a Sales and Service Representative at Cintas, I have been responsible for developing action plans to ensure achievement of annual objectives. This has involved extensive tactical planning so as to realize the set goals on a yearly basis. Business Policy and Strategic Solutions is a unit that allows students the chance to apply skills and competencies acquired through classroom education. Nevertheless, at my current position, I am responsible for developing customer programs designed to improve consumer’s visibility of branded products. This assignment involves strategic thinking aimed at understanding the mind and actions of a client. I also develop and maintain customer account contacts so as to increase product availability within assigned market. Business Information Systems examines the dynamics of information management. It involves the use of databases and Enterprise Resource Planning in decision-making. Students will be able to acquire an enlightened view of information security arrangements and marketing channels. During my tenure as a Supervisor of Installation and Maintenance at AT&T, I was responsible for administering the database for quality measurement plan. This role involved integrating the functions of information systems into my role as a supervisor. I also provided technical, administrative, and supervisory support for the installation and maintenance of essential/involved, design/non-design services. This also included providing loop electronics, and customer provided equipment, and preventative programs for cable maintenance. These duties highlight my competence in the Business Information Systems class. Managing People for Performance is a unit that highlights supervisory and management and skills applicable to most organizations. It examines the fundamental aspects involved in maintaining a working group of employees. My role as a Supervisor of Installation and Maintenance at AT&T equipped me with the necessary skills required to manage and supervise members of the workforce towards the accomplishment of specified business objectives. In particular, I supervised technicians or clerks to ensure that all service is performed to meet quality and safety objectives. I also performed sensitive administrative duties relating to the supervision of subordinates. I guided the subordinates with regards to the maintenance of time reporting, attendance and personnel records. I was deeply involved in resolving disciplinary problems and conducting performance evaluations. Furthermore, I made developmental suggestions, scheduled employee training and provided timely feedback on work performance. Project Management is a unit that deals with tools and software pertaining to project management. It applies basic disciplines of management along with simulations and case studies. As a Care Operations Supervisor at AT&T, I coached, mentored, and trained 25-40 agents by motivating them through positive interaction and setting goals. I also coached, developed, and managed the performance of a team handling requests via telephone, e-mail, and social media. In addition, I conducted group meetings for communication, team building, and recognition purposes. Moreover, I also managed the day-to-day operations of the inbound/outbound Customer Care Contact Center and identified instant and long-term priorities. Furthermore, multiple project coordination is one of my areas of expertise as shown throughout my list of duties and work responsibilities. Managing Change is a course focusing on the management of change in the face of risk and uncertainty. It emphasizes the role of organizational leadership in development and management of changing circumstances. It also concerns the adoption of new business techniques depending on the conditions existing within the market. As a Supervisor of Installation and Maintenance, I was coordinated and conducted the Capital Tool Inventory. I also conducted safety inspections of procedures, motor vehicles, tools and equipment to detect unsafe conditions. In addition, I was responsible for providing coverage and training on Accident Prevention Plan. My duties also required me to conduct local accident investigations and visit work sites to perform post and in progress quality inspections. Providing hands-on support of direct reports entailed riding on service routes with Service Technicians. These functions enabled me to become adept at solving problems and challenges posed by changing conditions. Cultural Diversity in the Workplace is a course intent on teaching students how to cope with the increasingly multicultural labor force in the country. Students are taught basic concepts regarding multicultural communication and relations. My work experience as a Care Operations Supervisor brought me into close contact with persons from various backgrounds. Organized and spearheading teambuilding operations enabled me to become adept at working with individuals from diverse cultural backgrounds. As a team leader, I coached developed, and managed the performance of a team handling requests via telephone, e-mail, and social media. I also conducted group meetings for communication, team building, and recognition purposes. These duties made me proficient at working with a culturally diverse workforce. Principles of Marketing is a course teaching the basics of marketing management in a modern organizational environment. It also analyzes logistics, product promotion, distribution channels, and product development. Financial Management is a course that teaches the fundamental skills of financial analysis and how these skills apply to management and decision-making. Sensitivity analysis and risk factors are also critical sections included in the course curriculum. In my current position as a Commercial Account Executive, I am accountable for profitability and growth, management of accounts, execution of formulated strategy, new development of programs, retention, and sales and inventory management. Reference "Robert Leverette - Service Sales Representative - Cintas - Covington, GA | Indeed." Insert Name of Site in Italics. N.p., n.d. Web. 9 Mar. 2015 . Read More