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Why patient satisfaction is important economically - Essay Example

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Why patient satisfaction is important economically?


Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a way of measuring patient’s perceptions of their hospital experience. …
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Why patient satisfaction is important economically
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Why patient satisfaction is important economically

Download file to see previous pages... The first objective is to come up with data of patient’s perspective of care that will help obtain what is important to the customers. The second objective is to create report that will help hospitals improve their service care. The third objective is to come up with public report to enhance accountability, transparency and quality of care out of the public investment made. It is therefore clear that there is indeed an attempt to improve or achieve patient satisfaction in health care. It is therefore essential to understand that in health care, it is not just important to consider generation of profit, but from an economic perspective patient satisfaction should be above all. Patients: Sources of health care providers’ income Patients are the ones who are served by various health care providers. Patients help the latter to generate their income. Thus, there are various economic incentives that help to achieve or generate user satisfaction. One of these incentives is on quality of professional life that tries to encourage physicians to realize their burden for their patients. However, this move is said to only increase the expectations of health care professionals to long for strong structure of management support that may only end up giving negative impact on the user’s satisfaction (Badia et al., 2007). ...Download file to see next pagesRead More
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