Management course questions - Assignment Example

Management questions TCO 7) Workers in a McDonald's are trained to cook, clean, fill drinks, take orders, and fill orders. During a shiftthey work each job for one hour. This is an example of job A. specialization. B. rotation. C. delegation. D. enlargement. E. enrichment. 2. (TCO 7) Which of the following is NOT an alternative to job specialization? A. Job rotation B. Job delegation C. Job enrichment D. Job enlargement E. Work teams 3. (TCO 7) Which of the following is the MOST commonly used basis for departmentalization, especially among small businesses? A. Location B.

Function C. Product D. Customer E. Sequence 4. (TCO 7) Which of the following BEST describes the situational view of organization design? A. The appropriate organization design should be based on the behaviorist perspective. B. The appropriate organization design uses the bureaucratic model. C. The appropriate organization design depends on the circumstances. D. The appropriate organization design is similar to System 4. E. The appropriate organization design uses the hybrid approach. 5. (TCO 7) Because the Department of Motor Vehicles operates in a fairly stable environment and has no domestic competitors, Burns and Stalker would agree that the ____ design would be best for the DMV. A. mechanistic B.

organic C. matrix D. System 3 E. hybrid 6. (TCO 7) As organizations move through the stages of the organizational life cycle from birth to maturity, they do NOT A. tend to increase in size. B. become more mechanistic. C. devote more attention to planning. D. reduce the size of their staff component. E. become more decentralized. 7. (TCO 7) Which of the following factors is an internal force for change? A. Increases in the prime lending rate B. Increased attempts by unions to organize new companies C.

A change in attitude of workers toward unannounced layoffs D. The development of new technology that makes your factory obsolete E. A foreign competitor introducing a product similar to yours--but less expensive--into the U.S. market 8. (TCO 7) Metavante Corporation is a provider of data processing for banking companies. In a ____ change, it decided to buy Derivion Corporation, a company that allows organizations that bill consumers -- utilities, insurance firms, and telecommunications companies -- to outsource electronic billing functions.

Metavante has a long-term growth strategy that it has been implementing in an orderly fashion, and the purchase seemed appropriate to further its strategy. A. functional B. planned C. line management D. reactive E. hierarchical 9. (TCO 7) Managers should make changes only when they are absolutely necessary, should announce them well in advance, and should implement the changes gradually. This is referred to as A. force-field analysis. B. facilitation. C. education and communication. D. participation. E. institutionalizing the change. 10. (TCO 7) Maytag is not a company known for its secrecy, but when it began developing what it considered to be a revolutionary high-efficiency washing machine, it needed to make sure that no word of its innovation got to its competitors before the product was introduced.

Employees were asked to plan how the company could maintain this needed secrecy. Once plans were created, employees were involved in their implementation. This change in organization culture was made acceptable to its employees through the use of A. force-field analysis. B. facilitation. C. education and communication. D. participation. E. institutionalizing the change. 11. (TCO 7) Describe the bases for departmentalization at a sit-down restaurant. Find examples of at least two types of departmentalization that would be used in a restaurant.

Departmentalization is simply defined as the “manner or practice in which related individual tasks and their allocation to work groups is combined, to form a specialized functional area that is distinct from other functional areas in an organization” (Business Dictionary, par. 1). In a sit-down restaurant, the bases for departmentalization would be functions of staff from those preparing the meals and those who are serving them. Therefore, aside from the major functional departmentalization type that could be further subdivided into: reception, administrative, purchasing, production (cooking), and serving, another type could be in terms of reporting or chain of command: as the cooks report to the chef, the servers report to the service manager, the backroom personnel report to administrative manager. 12. (TCO 7) How do the reward system and organization culture affect innovation in organizations?

Reward system is designed depending on the composition and personalities of the leaders and subordinates, as well as the ability to achieve organizational goals. The organizational culture, on the other hand, is the set of symbols and underlying beliefs and values of the organization or its work force. Both reward system and organizational culture affect innovation depending on the values, preferences, personalities and goals of the personnel. Thereby, an organization reflecting on implementing innovative strategies, must determine the characteristics, traits and cultural orientation of their people to enable them to design appropriate approaches to ensure that innovative strategies would be received with minimal resistance and would therefore be implemented smoothly and effectively.

Work Cited Business Dictionary. Departmentalization. 2011. Web. 24 May 2011.