This is an unethical behavior because employees are expected to treat their customers as the most important asset to their companies. Responding to greetings and meeting customers with a smile is an important customer relation strategy that gets customers going and coming back again. The best way to prevent such unethical behavior among the employees is to report them to their superiors so that they will be talked to. If such unethical behavior continues to exist, taking them through customer relations seminars may solve the problem.
Choose a fast-food restaurant, a department store, or some other organization with which you are familiar, and describe the division labor and job specialization it used to produce goods and services. Discuss how this division of labor might be improved?
Golden Dish is fast-food restaurant. As part of the company’s division of labor policy, there are managers who also double as administrator, ensuring that day-to-day running of the restaurant goes on without any challenges. They are also cooks who prepare meals, waitresses who serve customers, mobile servers who take meals to customers on demand, general cleaner who tidy up the restaurant including taking charge of decorations in and around the restaurant and security personnel who ensure the safety and protection of staff and customers and property. To improve the division of labor system, there must be checks and balance in place.