4 Questions on Management - Assignment Example

Management FINAL Think about an example of unethical behavior that you observed in the past. The incident could be something you experienced as an employee or customer or something you observed informally. Why did you think the behavior was unethical? What steps might you take to prevent such unethical behavior and encourage people to behave in an ethical way? 2. Choose a fast-food restaurant, a department store, or some other organization with which you are familiar, and describe the division labor and job specialization it used to produce goods and services.

Discuss how this division of labor might be improved? 3. When recruiting managers, organizations look for candidates who work well with others and have, among other traits, high self-efficacy and control. Why might managers be disadvantaged by low levels of emotional intelligence? 4. According to (Building Management Skills)* Dealing with Ethical Dilemmas to decide how you, as a manager, should respond to each of the following ethical dilemmas. Discuss. *1. You are planning to leave your job to go for work for a competitor; your boss invites you to an important meeting where you will learn about new products your company will be bringing out nest year.

Do you go to the meeting? *2. You’re the manager of sales in an expensive sport-car dealership. A young executive who has just received a promotion comes in and wants to buy a car that you know is out of her price range. Do you encourage the executive to buy it so that you can receive a big commission on the sale? *3You sign a contract to manage a young rock band, and that group agrees to let you produce their next seven records, for which they will receive royalties of 5%. Their first record is a smash hit and sells millions.

Do you increase their royalty rate on their future records? ANSWERS 1. I once walked into a bank and meet about five workers round a counter. I greeted them and received no response from any of them. It was when they observed the silence that some of them murmured some response. This is an unethical behavior because employees are expected to treat their customers as the most important asset to their companies. Responding to greetings and meeting customers with a smile is an important customer relation strategy that gets customers going and coming back again.

The best way to prevent such unethical behavior among the employees is to report them to their superiors so that they will be talked to. If such unethical behavior continues to exist, taking them through customer relations seminars may solve the problem. 2. Golden Dish is fast-food restaurant. As part of the company’s division of labor policy, there are managers who also double as administrator, ensuring that day-to-day running of the restaurant goes on without any challenges. They are also cooks who prepare meals, waitresses who serve customers, mobile servers who take meals to customers on demand, general cleaner who tidy up the restaurant including taking charge of decorations in and around the restaurant and security personnel who ensure the safety and protection of staff and customers and property.

To improve the division of labor system, there must be checks and balance in place. Without any interference in duties, there should be a peer-review system in the company to ensure that activities of various departments are assessed and recommendations made for future improvements. 3. Citing Mayer et al (1999), Caruso (2005) explains that emotional intelligence “includes the abilities to accurately perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.

” Low levels of emotional intelligence among manager results in situations whereby the managers cannot handle the emotional inadequacies – both good and bad of their subordinates. This way, subordinates are likely to be stressed down by emotional problems, resulting in a generally low output of work. The managers themselves are likely to be overcome by their emotional pressures and this may affect their attitude towards subordinates and customers negatively. 4(1) Yes. The meeting might offer good packages that meet my career aspirations and therefore the need for me to redraw my decision to leave my current job. 4(2) No. It is ethically incorrect to seek for benefits and profits at the expense or disadvantage of a customer.

In such a dilemma, a manager should consider his moral and ethical judgment. McNamara posits that in a situation like this, “attention to ethics in the workplaces helps ensure that when leaders and managers are struggling in times of crises and confusion, they retain a strong moral compass.” 4(3) Yes. In the view of Thayne (2005), “it is necessary to have a good understanding of the sales on which they would be based, and in particular the price point in the supply chain on which royalties are to be based”.

This is to mean that as a manager and as a principle of good management, it is important to let the rate of royalties reflect the rate of sales. This practice goes a long way to motivate the original owners of the intellectual property, and in this case the band to put of their very best in subsequent records. REFERENCE LIST Caruso D. “What is Emotional Intelligence?”. http://www.emotionaliq.org/Sample-Report.htm, Managers Mayer – Salovey – Caruso Emotional Intelligence Test. 2005. Web.

17th February, 2011 McNamara C, “Complete Guide to Ethics Management: An Ethics Toolkit for Managers” http://managementhelp.org/ethics/ethxgde.htm, Management Help. 2006. Web. 17th February, 2011 Thayne F. Set the Royalty Rate. http://www.intangiblebusiness.com/Brand-Services/Marketing-services/News/Set-the-right-royalty-rate~317.html, Intangible Business. 23rd June, 2005. Web. 17th February, 2011