How service delivery can be improved through better project management - Dissertation Example

Project Management and Service Delivery The efficacy of service delivery can be enhanced through the better project management strategies initiated by a professional team. Better project management provides improved methodologies and tools for service delivery thereby beneficially accelerating the service delivery (Professional service delivery). The persons involved in project management collect information regarding customers’ necessities or product demand in the market; and try to manage the project effectively to improve the service delivery as a whole.

According to Cross et al (n.d.), the project managers’ interactions with the people connect the people with the project management. It gives people opportunity to share their experiences which can be assessed for further modifications in service delivery system. Through project management, the available resources can be used effectively by team members sharing their knowledge and innovative ideas (Project management course). The accessibility of project management team to the current information enables them to identify the existing problems and demands of the customers.

This up-to-date knowledge would facilitate them to assess the success of the service delivery. The quality of service delivery depends on the extent to which the customer needs are satisfied; hence the better management with leadership skills can organise the process of service delivery in a better way (123eng.com). There may be times when a better-quality product fails to sustain in the market due to poor service delivery. Thus it is very necessary that the service delivery has to be managed by a well-organized and efficient management.

Communication is one of the key factors that determine the success of service delivery. The policies and strategies implemented by the project management to enhance the communication skills of service managers can help promote better interaction with the customers (Metha).The project management team’s involvement in the service planning and delivery would make status evaluation of the delivery system easy. Project management strategies involve the provision of necessary accessories such as laptops, pagers, mobile phones which can make the service delivery effective.

The selection of individuals with techno-functional skills and knowledge to meet the management and customer expectations in the form of service delivery constitutes one of the major project management strategies to improve service delivery (Businessballs). Project management controls and coordinates the tasks and process of service delivery such as the identification, modeling, development, delivery, improvement etc (Glossary).This coordination enables frequent assessments and refinements of the process and thereby improves its efficacy.

Project management team normally consists of experienced personals that can fasten the decision making process and can put forth valuable suggestions for making the service delivery better (Arias of Expertise). Their experience and knowledge proves valuable in taking the relevant and appropriate decisions on particular situations. Project management strategies are implemented considering cost, benefit and the risks associated with the delivery of the product/service. Therefore, planned and prioritised project management methodologies would assure effective service/product.

The project management principles according to which a project manager can carry out his work vary from business to business. However, in general sense, initially a manager has to identify the area of business he has involved in. He must work out a reasonable plan to make good relationship with customers. He has to collect on time feedback, share them, and test their genuineness. Above all he should be pro-active to meet the customer satisfaction in every way possible. References Professional service delivery, n.d., Enterprise, viewed 13 Feb 2011 http://www.microsoft.com/enterprise/industry/professional-services/solutions/professional-service-delivery.

aspx Metha, S. Service Delivery Management n.d., Project Perfect, viewed 13 Feb http://www.projectperfect.com.au/info_service_delivery.php Glossary, n.d., Kinetic Data, viewed 13 Feb 2011 http://kineticdata.com/AboutUs/Glossary.html What we do?, Arias of expertise, viewed 13 Feb 2011 http://www.impacttechnologyconsulting.com/what.html Rob, C., Parker, A., Prusak, L and Borgatti, SP n.d, “Knowing what we know: supporting knowledge creation and sharing in social networks”, viewed 13 Feb 2011 http://agelesslearner.

com/articles/knowing_crossetal_tc600.html ‘Project management course’, viewed 13 Feb 2011 http://www.project-management-course.info/ Service quality: the key success factor & challenge of, 123eng.com, viewed 13 Feb 2011 http://www.123eng.com/forum/viewtopic.php?p=17640 Project management, Businessballs, viewed 13 Feb 2011 http://www.businessballs.com/project.htm