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Conflict management - Assignment Example

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In our department, the nurses work on shifts in order to serve the customers at all times. However, those who work at night felt that they were working more than those who were during day shifts. Therefore in order to resolve the standoff, I called for a meeting of all nurses and asked them to propose the best way forward. This is because the conflict was affecting the level of communication and integration among the nurses. They came up with a conclusion that the shifts should be interchanged among the nurses. This played a significant role in solving the standoff. If that conflict happens today, I would call all the parties involved and first explain the importance of each work by the subordinates to the society. This is to make them feel that their work is important and being appreciated. In addition, I would request the leaders of the conflicting groups to represent the rest of the employees. This is important in saving time. This is because the initial strategy took a lot of time before a conclusion was reached. This had major implications on service delivery (Eagar, Cowin, Gregory, & Firtko, 2010). Lastly, I would implement an open office policy in order for all employees to get access to my office at any time without the use of the intermediaries. This would enable me to save individual problems before they get out of hand. A leader is a person who is able to unite all the people irrespective of their personal ideologies (Marquis & Huston, 2012).

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However, those who work at night felt that they were working more than those who were during day shifts. Therefore in order to resolve the standoff, I called for a meeting of all nurses and asked them to propose the best way forward. This is because the conflict was affecting the level of communication and integration among the nurses. …
Conflict management
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