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With emotional intelligence, good rapport is created in the workplace and hence a guaranteed performance increase which is an indication of success in management (Groves & Vance, 2009).
Emotional sensitivity is all about knowing the right thing to right depending on the situation without worsening it already. Literacy enables an understanding of the different techniques a manager can use to be able to communicate with employees. A combination of the two skills; emotional sensitivity and literacy are therefore necessary if a manager is to have an effective team of employees and be able to manage them effectively (Emmerling & Boyatzis, 2012).
The dangers with the lack of the two skills above in a manager will most likely cause ineffective communication with the employees and this will definitely harm the patients who will be on the receiving end by the employees who are angry and dissatisfied and hence distracted in their duties. The nursing employees are required to be emotionally in line and pay full concentration when attending to patients and this can be determined by the manager (Codier, Muneno, Franey & Matsuura,
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Emotional intelligence is the trait that enables an individual to comprehend own emotions and others’ emotions, and use such information for the benefit of self and others. It has serious implications on the amount of success and happiness achievable by an individual. Self esteem is the perception that individuals have regarding themselves and as a result the evaluation of self worth.
Whether it is an inborn property or is gained through nurture is still a debate among scholars. Emotional Competence (EC) EC is the ability that enables an individual gain expertise in his personal and especially professional life thus resulting in an improvement in the overall quality of life.
As such, it has been regarded as a predictor of success in life and the workplace (Wechesler, 19582 qtd. In Mandel & Pherwani, 2003). It has always been assumed that a higher IQ would equate to a desirable Job Performance which could be a determinant of an individual’s sucess in a chosen career.
It is a place where the employees can manifest their most productive selves and reap the rich dividends both for their professional as well as personal lives. These employees engage in jobs that ask of them to stay back till late hours of night and sometimes even on weekends.
The concept of emotional intelligence is tied around the ability to be aware and express emotions; moreover, it is the ability to be aware of other people’s feelings, establish interpersonal relationships and the ability to manage and regulate emotions.
The researchers have stressed on the growing importance of skilful management of emotions. A person who can manage his skills in an efficient manner is said to have higher emotional intelligence. A significant amount of studies has been done on emotional intelligence in organization and schools.
Emotional intelligence hence, refers to the power and ability of a person to understand and control his/her own emotions and manage others’ emotions to tackle with the situations using the knowledge about