A Theory of Team Coaching - Essay Example

?Running Head: nursing Leadership of the of the of the Introduction Relationships play an important and crucial role in enhancing the personal and professional appeal of individuals in a significant manner (Crawford, 2005). The discussion is aimed to present an overview of three different situations based on the personal experiences. The personal experiences are based from the view point of me as silent with no emotions, doing the talking, and then doing the observation. The major purpose of this discussion is to highlight the challenges within relationships at the organizational level. The scenario is based on the situation where I, as a leader; having conflict with a nurse who does not want to be team player. Based on the scenario three different roles being stated above have been highlighted and discussed in a precise and logical manner. From the Observer’s Point of View Healthcare institutions require people driven by passion and compassion in order to serve the healthcare needs of people. In order to make them think like this, leadership plays an important and crucial role. Being operating as the leader in the healthcare center, it was my role to align sources and resources in a positive manner along with enhancing their capabilities and abilities to make them highly valuable in terms of rendering their services to the society and people. There were a number of people working in the healthcare center based in Los Angeles having different goals and objectives. The goals and objectives of the healthcare center was based on offering high quality healthcare services to the patients along with making them feel cared and better in every sense. The goals and objectives of the healthcare center were communicated to the employees working in the center. However, at times, there were some clashes in the personal and professional goals of employees working in the healthcare center. The major issue was in the form of a nurse not willing to complete his work on time because of laid back attitude and thus affecting the overall operational framework. As a leader of the center, I was observing his behaviour from a long period of time. I used to observe his commitment level by analysing his daily activities and behaviour at work. A number of administration related queries were going unheard affecting the functional and operational framework in a significant manner. Even other people in the administration department were observing her behaviour but did not say anything mainly because of his nature and behaviour. The situation became all the more annoying when the operational framework was getting severely affected. There frustrated patients adding to the woes of the healthcare center. The observation part was mainly based on offering chances to that person in order to learn from her mistakes. However, there were not any initiatives being taken by her showing her ill behaviour affecting the entire framework of the center. Based on the behaviour of that nurse, few others started to ignore their work and responsibilities considering the fact that I was not saying anything to the employees even though, their behaviour was not acceptable. The overall change in the behaviour of others along with the change in the behaviour of that nurse started affecting the entire organisational setup in a negative manner. Unprofessional approach started prevailing at the highest level and thus thwarting the overall prospect of the healthcare center growth and development. Within months, there were dissatisfied customers and irregular and unprofessional operational and functional activities that affected the overall growth of employees and the center. I later realised that being a leader, it is important to observe but it is also important to communicate based on the observations. Mere observations did not add any value to the employees and the healthcare center and thus was of no use. Moreover, it crippled the entire operational and functional framework in a negative manner affecting the long term growth prospects. I also realised that being observant may not always help as others also observe and shape their behaviour and attitude accordingly that may affect the mutual growth (Hackman and Wageman, 2005). From the Talking’s Point of View It is often important to speak and communicate in order to share new views and opinions and thus enhancing the overall sharing in a significant manner (Kouznes and Posner, 2005). In terms of communicating the needs and objectives of the organisational framework, I witnessed that communication plays an important and significant role in dealing with issues and problems in a great manner. The nurse who was not giving her best in terms of fulfilling the responsibilities was asked to have a discussion on issues faced by them. Based on the talking, I found that the nurse was sharing his feelings and emotions affecting her professional mindset to an extent. She was facing some serious issues in his personal life and this affected his professional outlook and duties. I tried to be compassionate in my approach by offering her assurance and feeling of being listened and understood. This helped her to share her mind reflecting the problems and issues faced by her and thus thwarting the possibility of thinking in a rationale and logical manner. It was a mutual talking session where views and opinions were shared and way forward was discussed in a systematic manner. I later realized that communication plays an important and decisive role in ascertaining key issues and problems and identifying solutions for it. Based on the mutual talking, the nurse felt better and a bit motivated. This helped me in realizing that positive and motivating communication can actually help in dealing with wide arrays of personal and professional issues in a significant manner. However, talking should be open in nature and individuals should talk rather than listening to each others; views and opinions. Mutual talking always helps in seeking new ideas and solutions and often leads to a systematic approach of dealing with major issues affecting the overall growth and development. Moreover, compassionate talking can lead to mutual understanding and thus better prospects for creating mutual value. The overall operational and functional framework can also be enhanced using open ended talks and sharing sessions. From the Silent’s Point of View Silence does not offer answers to questions and issues and often creates misunderstanding that can affect the growth and development of individuals in a severe manner (Yukl, 2006). As the leader of the healthcare center (name not discussed because of the privacy issues), I saw few nurses not fulfilling their responsibilities and thus affecting the possibilities of accomplishing the organisational goals and objectives. However, I wanted to make them think that whatever they were doing was not in the interest of the healthcare center by being silent. My silence was misunderstood in the form of being oblivion that offered them the feeling of continuing their unprofessional behaviour. There was a nurse in the operational department fulfilling his duties and responsibilities without getting affected by the unprofessional behaviour of his colleagues. However, she remained silent by not discussing the behaviour of her colleagues with the management. This created an uneasy organizational environment as few nurses were working unprofessionally by being silent while few were working in a professional manner being silent. The leader was not aware of the situation were few nurses were responsible while few were irresponsible in their professional approach. The silent approach was hurting the organization’s growth and development prospects in a serious manner. Moreover, the silent nature of the nurses did not help in pinpointing the issues and thus continuing the unprofessional behaviour. It was found that silence needed to be broken in order to remain logical and professional in the approach. However, with majority of nurses being silent, the overall problem in the operational framework was overlooked and thus creating end numbers of problems and issues. As a leader, I learnt that it is important to be open and communicative in order to deal with the issues rather than being silent. Observing nurses and their behaviour is important but it is equally important to communicate the issues and problems with them in order to enhance mutual personal and professional growth in the long run. Going by the group activity, I learnt a lot in terms of handling conflicts in a positive and relaxed manner. It is important to be focused on one’s tasks and responsibilities along with being honest and transparent in the work approach. As a nurse, I would have handled the issue in a rationale manner by forming a systematic approach in my job responsibilities along with discussing issues with the management in case of conflicts. Furthermore, any conflict with co-workers would have been handled in a calm and logical manner by talking face-to-face and deriving a conclusion. I would have preferred open ended communication while dealing with conflicts in order to sort out the issues in a well planned manner. I would have also formed a compassionate approach while dealing with conflicts. As a part of the team, I have learnt that individuals have different ideas and beliefs and conflicts of emotions and ideas are bound to happen. For this purpose, I have realised that it is important to be a good listener and least reactive to understand the situation and avoid conflicts. This will also help in winning the trust and beliefs of people by being compassionate. References Crawford, C. J. (2005). Corporate rise the X principles of extreme personal leadership. Santa Clara, CA: XCEO Hackman, J. R., & Wageman, R. (2005). A Theory of Team Coaching. Academy of Management Review, 30(2), 269-287. House, R. J. (2004) Culture, Leadership, and Organizations: The GLOBE Study of 62 Societies, SAGE Publications, Thousand Oaks Kouzes, J. M. and Posner, B. Z. (2002). The leadership challenge. San Francisco: Jossey-Bass. Yukl, G. A. (2006). Leadership in Organizations. Upper Saddle River, NJ: Prentice-Hall. Read More