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Effective Approaches in Leadership and Management - Assignment Example

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Effective Approaches in Leadership and Management Date Effective Approaches in Leadership and Management 1) Issue Selected The issue that was chosen for the current discourse is a discussion on patient satisfaction and the need for continuous quality improvement in a health care setting or institution…
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Download file to see previous pages Concurrently, through results of surveys, authors Boyer, Francois, Doutre, Weil and Labarere (2006) have disclosed that to enable patient satisfaction, managers in a health care setting look into improving the organizational environment, in conjunction with functional facilities and amenities, as required. Emphasis was thereby noted that the information relayed by patients through customer satisfaction feedback is a crucial source of relevant information that would enable management and hospital administrators to deteremine problems, concerns, and issues that would enable them to design an appropraite plan of action towards continuous quality improvement in their health care setting (Boyer, Francois, Doutre, Weil, & Labarere, 2006). For continuous quality improvement in the health care setting, collaborative effort is crucial from all stakeholders; not solely on nursing leaders and health institution managers. However, their respective roles in ensuring both quality improvement and in patient satisfaction is paramount as leaders were specifically identified as the driving force and “influence the behavior of other people in order to get things done” (Martires & Fule, 2000, p. 150). In this regard, the aim of the current paper is to present pertinent issues relative to determining ways and means to address issues on the satisfaction of patients, in conjunction with the need for unrelentless efforts for unceasing quality improvement and patient satisfaction in the health care setting; specifically to provide a comparative analysis of how nursing leaders and managers approach these concerns through the use of diverse concepts, ideals, abilities and responsibilities of the leader versus manager described in health institutions. Finally, one would provide explanation as to the method that effectively and appropriately matches ones professional, as well as philosophy of nursing and the reasons this method best fits to ones leadership style. 2) Comparative Analysis of How Nursing Leaders and Managers Approach Continuous Quality Improvement and Patient Satisfaction The study conducted by Boyer, Francois, Doutre, Weil, & Labarere (2006) on the link between patient satisfaction surveys and continuous quality improvement generated findings which revealed that there are three factors that influence satisfaction of patients with unceasing efforts for quality improvement: (1) a focus on a culture that emphasizes quality in the health care setting; (2) the content and consistency in results provided by regular patient satisfaction surveys; and (3) the extent by which management encourages participation of various health care practitioners towards utilizing results of the patient satisfaction surveys towards the need to improve identified facets of the health care environment. As disclosed, “this result is coherent with the continuous improvement quality theory and with studies that have shown that quality improvement is more often associated with a participative organization than bureaucratic and hierarchical culture” (Shortell, O’Brien, Carman, et al., 1995, pp. 377–401; cited in Boyer, Francois, ...Download file to see next pagesRead More
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