Hospitality leadership reflection assignment - Book Report/Review Example

Theses have so far been presented by the Ritz-Carlton into five principles. The book The New Gold Standard: 5 Leadership Principles for Creating Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company by Joseph Michelli, focus on the Ritz-Carlton Hotel Company, and the Gold Standard application and experience. It explores the five principles they developed and applies in the daily business operation as part of their culture. The report explores how the principles of Define and Refine, Deliver Wow!

Empower through Trust, Leave a Lasting Footprint, and It’s Not About You. Through these principles, the company strives and indeed manages to have superior working relationships among the company clients, leadership and the junior employees. In fact, these have been the proven leadership tools and wisdom for the service experts, which help them create and embed superior customer service principles, practices and principles. Ritz-Carlton had achieved wonderful milestones in the Hotel business.

This success emanated from the well-defined Gold Standards and the extraordinary discipline, which enabled the company to stay relevant and ahead of the competition and improve the work relationships of the workers. The company defined the Gold Standard as the genuine care and comfort towards achieving the highest mission, enablement of the guests to enjoy relaxed warm and refined ambience. This Standard had always defined the company in terms of its hospitality to the clients. In fact, it also served as a beacon for the long term service excellence.

Moreover, the hospitality at the Hotel is described as enlivening to the senses, instilling the well-being and fulfilling the unexpressed wishes of the clients. Still within this principle, the Hotel Company provides three unique levels of service to its client, mostly without the