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The Customer-Service Agent - Essay Example

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A customer-service agent who is also acknowledged as customer-service representative within the online marketplace settings is mainly liable for handling calls as well as dealing with different complaints or support issues of the customers. Moreover, the customer–service agent…
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The Customer-Service Agent
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Download file to see previous pages Bill Ryan who acts as a customer-service representative or agent in an online marketplace that is owned by the renowned eBay Inc., an internet auction company, it can be stated that the day diary does not include sufficient information. The day diary only depicted limited job responsibilities of a customer-service agent i.e. Mr. Ryan within the online marketplace settings. Moreover, the day diary did not provide a detailed understanding about the core functions as well as the essential qualifications of a customer-service agent.
According to the article which deals with Mr. Ryan, the information of the work as well as the activities which he performed acting as a customer-service agent in an online marketplace is quite useful. This article would largely support the different customer-service agents working in dissimilar organizations to get an inclusive along with a systematic job description particularly of a customer-service agent. In relation to the usefulness of the information which is mentioned in the article, it can be stated that the article broadly emphasized upon valuing the demands of the customers by a considerable extent. Moreover, the article also revealed the information that it is quite necessary to settle the arising disputes of the customers for the motive of accomplishing significant returns. In addition, the article also affirmed the valuable information that a customer-service agent should remain calm and composed when the buyers or the customers are upset due to their any kind of dissatisfaction relating with the products.
There lies the requirement of certain extra information as the day diary does not encompass sufficient information about the detailed functions or responsibilities of a customer-service agent. Moreover, the day diary does not describe the qualifications of a customer-service agent in order to execute their various assigned job tasks. In this regard, the other core ...Download file to see next pagesRead More
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