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Methods for Business - Research Paper Example

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The paper is related to the successful leadership strategies and their linkage with the quality management and customer satisfaction in the business…
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Research Methods for Business
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Download file to see previous pages This study takes a more theoretical view towards the topic and considers the successful stories of three small businesses as the case to be analyzed. The abstract in the paper provides a sufficient view of the entire work done in the study. Besides this, the introduction provided in the first chapter of the paper also establishes an adequately contained framework of the research.
By considering and studying the cases of three business organizations, the relationship between the two variables under the influence of leadership is taken into account. The study gathers the responses and required data through the telephonic interviews in the three distinct employee levels along with visiting and reviewing the websites for more information regarding the topic at hand. The academic articles answers the questions regarding the roles of leaders, the leadership strategies utilized to attain performance excellence initiatives, the challenges and issues countered by the leaders and the ways which the leaders used to overcome the obstacles. The literature review provided in the articles gives a good overview of the recent studies done by various researchers in the field of human resource management in general and leadership in particular. It properly defines the terms utilized in the discipline of HRM and used in this study.
The journal article concludes the facts regarding the relationship of the quality management and customer satisfaction with the leadership strategies. It examines the role of leaders as encompassing an active involvement in the organizational activities and attempting to establish, maintain and sustain the long-term strategies, consistent transferring of messages and being available to the employees at the time of needs. The study suggests that the three companies involved in the small business utilized three strategies of leadership. Firstly, they formed teams to study the quality management concepts and, in doing so, they learned from one ...Download file to see next pagesRead More
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