Conflict Resolution - Essay Example

blems faced by its employees with regard to dissatisfaction at work, conflicts among employees or between employees and managers; etc., which may have a strong impact on their morale. According to research, there is a strong and direct relationship between leadership and communication whereby effective leadership is known to result in better communication among the staff members and hence result in effective conflict resolution at work, thus ultimately influencing employees trust in the leader (Kasper-Feuhrer & Ashkanasy, 2001).

Increased trust in the management is further associated with improved employee morale and performance, higher job satisfaction, and greater commitment to work (Costa 2003; Dirks and Ferrin, 2002; Cornell et al., 2003; Corbitt and Martz, 2003). This paper on Conflict resolution in workplace focuses on various issues such as policies and strategies implemented by management in order to improve employee / staff morale; address concerns with regard to internal conflict resolution; and resolve issues related to management of cultural diversity, and various forms of discrimination experienced by staff members.

The Toyota Motor Sales Inc., has successfully implemented a unique dispute resolution policy whereby the grievances faced by the employees are resolved to the best of their abilities by the management. The company has developed a special forum which serves as a common platform for its employees to share their problems and issues faced by them with regard to disputes at workplace; in a bid to ensure that the same does not negatively affect their overall productivity. The company believes in quickly resolving conflicts at workplace through effective and prompt communication strategies and providing a healthy working environment whereby the employees are free to share and speak up regarding issues and matters most important for them.

This is done through a unique communication policy developed and put into practice by the company, referred