Role of HRD in an Organization - Research Paper Example

The role of HRD in an organization is crucial. Human resources are considered one of the fundamental resources of an organization which helps in its sustainable functioning. In a book published by Oxford University Press (2011), it was stated that “HRD encompasses a range of organizational practices that focus on learning” that includes “learning, training, and development; workplace learning; career development and lifelong learning; organization development; organizational knowledge and learning”. The purpose of HRD is to define and guide the activities of the employees working in the organization. The HRD helps in polishing up the performance of the employees by providing them with expertise training, which contributes to the better performance of the organization. The main purpose of HRD is to enhance organizational performance contributing to the productivity of the company (Richard & Et. Al., 1996). HRD not only helps in enhancing the performance of the employee but also is an important factor in the establishment of relationships among the existing HR policies (Richard & Et. Al., 1996).

The mission of Mace Ford organization is to organize the people working together for the global automotive leadership, as one team involving customers, dealers, councils/unions, employees, investors, suppliers and the community (Ford Motor Company, 2011).

Mission

HRD Efforts

Customer Service Excellence

HRD of the company emphasizes much on developing teamwork.

The company’s main motto is to accelerate the innovation of new products with due consideration to the need and desires of the customer.

HRD focuses much on the selection of the candidate according to the demands of the job.

Rendering quality  services

The role of HRD is to update the knowledge of the employees involved and provide them with a stimulated understanding of the latest technical know-how.

The company even follows High-Performance Work Systems (HPWS).

Assess the efficiency of the implications

The HRD of the company follows many practices of human resource development processes such as 360 degree appraisal. The 360-degree appraisal helps to understand the employee needs more briefly because the approach tends to engage the employees directly. In 360 degree process, feedback is obtained providing the HRD with a better way of operation.

Attracting valuable people, developing them and retaining the skilful employees

Monetary incentives play a vital role in motivating the employee of an organization

The fair operation to enhance employee performance

Compensation calculation and providing the same to the deserving candidates become an important role for HRD.

In this case, HRD helps the company to achieve the goal propounded; “an exciting viable Ford delivering profitable growth for all” (Ford Motor Company, 2011).

The HR practices adopted by Ford maximize the competencies, commitment and abilities of the organisation’s employees. HRD should provide the workers of the company with customer service training which focuses on customer satisfaction and intended to increase the market share of the company. HRD mostly deals with people of an organization to improvise better performance of individual employees. Career development should be enlisted by HRD in the organization through the implication of functioning Internal Job Posting (IJP). These practices would result in customer service excellence, one of the main missions of the company. HRD should emphasize more on team effort, and developing a healthy and friendly work environment. HRD should provide training on recognizing the importance of customer needs and meeting them. Every need and concern of fellow people related to Mace Ford; directly or indirectly, should be duly taken into account by the HRD and thoroughly analyzed and brought into action (Richard & Et. Al., 1996).